As part of our ongoing quality test and monitoring process, Schneider Electric has recently discovered an out of tolerance test result in one vendor's plug/cord-set assembly we used within our EVlink charging stations that occurred on or between
December 6th 2012 and March 17th 2013. This isolated plug/cord-set quality issue may affect the charging capability/performance of the EV Charging Station, and under certain conditions the charger plug within the cord set assembly may overheat. Should the plug overheat, the charger plug, and vehicle inlet plug may be damaged, which can lead to a potential for Serious Personal Injury, or Property Damage. We are moving swiftly to execute an extract-and-replace plug/cord-set to 578 total affected units.
A link will be provided shortly with detailed information, in the meantime please check the
first 5 digits of your serial number to see if they fall on or within the affected range
12494 to 13117.
Effective immediately, Schneider Electric is offering free replacement of the affected plug/cord-set and service for all affected EVlink charging stations. Schneider Electric greatly appreciates our customers’ business and apologizes for the inconvenience caused by these issues. For more information, contact our services team at 877-283-7647, 24 hours a day/7 days a week or email.
[email protected].