Stoaty
Well-known member
Suggested script for bar losers who call Nissan Customer Support :JPWhite said:The Japanese culture is different to ours and whereas GM responded to the Volt Fire Fiasco quickly, offering to buy back cars etc, the Japanese culture is such that they don't want to lose face by admitting fault. They will internally accept the problem and later remedy without so much as an admission. When I worked at ComputerVision many moons ago, the Japanese division downplayed they had a call center for customers to call with an issue, simply having a call center would indicate a faulty product. When they called me for technical support they never claimed our software was faulty, but asked us to help them correct their error in being unable to complete a task.
"Hello, the Leaf is a wonderful car, but I have made an error in caring for it such that it lost two capacity bars already. Would you be so kind as to help me correct my errors in caring for the Leaf so that I may retain full battery capacity? Thank you for your kind help to me as I don't understand the steps needed to prevent battery capacity loss."