MyNissanLEAF Community -
I'd like to jump in here to help clear the air, so to speak, about the e-mail/recruitment survey for the soon-to-be-launched Nissan LEAF private Facebook group.
Before I do so, an introduction is in order. Many of you know me as the Nissan LEAF (U.S) Facebook Community Manager — a role I've led for the last two years (and a few months) with Nissan's advertising agency, TBWA\Chiat\Day. In addition to the content produced for LEAF social, much of my time is spent working with teams within Nissan and across Nissan's agency roster to provide real-time insights on our growing LEAF communities.
Having read each of your comments on this thread, including those on local LEAF- owner Facebook pages, I would like to explain a little more about the group, including how we recruited owners.
At its core, the private Facebook group is our first attempt at working with our passionate LEAF community to help us develop marketing content for the LEAF in a group composed of 100% LEAF owners. The idea for the group is due in large part to the feedback LEAF owners have shared with us about their desire to have a say in marketing communications for the LEAF, both in and out of social media. We currently have a few projects that are in different stages of development that we felt our owners' contribution would be invaluable.
In terms of recruitment, our goal was to curate an intimate group of approximately 800 owners from across the country, regardless of their length of LEAF ownership. Ideal candidates for the group needed to be active on Facebook, passionate about their LEAFs and have a desire to stay up-to-date about LEAF related news and announcements.
We made the decision that if a LEAF owner did not qualify for the group that they would get a message informing them the group was full. Our reason for doing so is that we did not want to inform an owner that they were not qualified for the group.
To those owners who found the survey and subsequent correspondence offensive, we offer our apologies. Based on your feedback, we understand that we can improve our recruitment process for the group and have taken note of the feedback that's been provided.
To help us in this process, we have reached out to Chelsea Sexton, leader of the LEAF Advisory Committee, and have asked that she and the US-based committee members participate in the Facebook group.
We plan to open up the group over the next few days and begin kicking-off with discussions in the group next week for a 2 -3 month period. During this time, we’ll be evaluating the benefits of the group to the LEAF community as a whole so that we may extend the invite to even more owners in the future.
Thanks again for all the great feedback and constructive criticism. We look forward to sharing some exciting new programs for the LEAF community in the months to come.
Jonathan Carmona
Nissan LEAF Community Manager