Originally I wasn't going to post this publicly but since there's been repeated reports of Costco spending money to pour concrete when they could have spent no money and upgraded their chargers, here's my email exchange:
From Craig Peal on 8/8/2011:
Kevin,
I wanted to respond to your inquiry below. There has been no corporate directive to remove all existing electric car chargers from all Costco locations. We have recommended to locations that if they have older style car chargers that are not operational that they should be removed, donated and the wires capped for safety reasons since these chargers are out of production and are not compatible with the newer electric cars arriving in the market. Many of these older style chargers never see any use so individual locations have the authority to remove additional older style chargers if they wish.
We have ongoing conversations with most of the car charger manufacturers regarding their products and their ability to service those products in the field. We do not currently have any defined plans to roll out new car chargers. When, where and how many EV chargers we install will be driven by member requests at each location and understanding how we can respond to those requests in a way that makes sense for our business and our members.
We are just now starting to get a sense of what the real market penetration of electric vehicles with our membership base is and we learned the hard way 10 years ago that building out a network of chargers based on industry projections is a risky endeavor.
Thanks for your interest and feel free to contact me if you have any further questions.
Craig Peal
AVP Energy & Bldg. Controls
Costco Wholesale
[email protected]
From: Kevin
Sent: Monday, August 08, 2011 2:31 PM
To: Stephanie Grant
Subject: Fwd: Other
Stephanie,
Because you are listed on the Costco.com website as the membership contact, I wanted to forward the below email exchange I had with customer service to you. My concern is that Costco was a leader in the green movement by putting electric vehicle chargers in place many years ago but for some reason, despite Costco's other green initiatives, the corporate direction seems to have been going backwards on this one. Also, it's quite a disservice to members to fail to take advantage of free programs to upgrade this infrastructure. I could understand the decision if there was a cost to the corporation, but since the equipment and logistics are being handled through the grant program, there really is no cost to Costco to have this benefit for members continued.
Thank you for your time,
Kevin
---------- Forwarded message ----------
From: Costco MemberServices <
[email protected]>
Date: Fri, Aug 5, 2011 at 11:32 AM
Subject: Re: Other
To: kevin
Dear Kevin,
We appreciate you taking the time to email Costco Wholesale.
Your feedback has been forwarded to our Corporate Office. Thank you for taking the time to share your comments with us.
Thank you,
Sue
Costco Wholesale Corporation
Sue,
I appreciate your taking the time to reply to me. I cannot understand the lack of foresight and decision not to upgrade the existing chargers since it is FREE!! The vast majority of the chargers are installed in California and the State of California has provided a grant to cover the complete cost of updating the chargers. To not take advantage of free money to the benefit of Costco Members is simply irresponsible. What makes the situation all the more maddening is that Costco needs to do nothing to have the existing chargers upgraded other than fill out a form. The Center for Sustainable Energy will then handle all the logistics.
This matter needs to be reviewed again.
Sincerely,
Kevin
On Fri, Aug 5, 2011 at 10:48 AM, Costco MemberServices <
[email protected]> wrote:
Dear Kevin,
We appreciate you taking the time to email Costco Wholesale.
As of today's date we have no plans to update the outdated electric vehicle stations. It was presented to upper management but the decision was to not embark on a major installation as of yet.
The decision was primarily made because of the use (or should we say non-use) of the units a few years back. PLUS sales of the electric car are currently minimal,so once the trend starts to shift is when it will be revisited.
Thank you,
Sue
Costco Wholesale Corporation
Note this message was submitted through the costco.com web site customer suggestion page on 08/05/2011 09:53:27 PST
Comment/Suggestion/Request/Question Text:
There has been really disturbing news on electric vehicle forums that Costco has made a corporate decision to remove all of the existing electric vehicle charging infrastructure at Costco Warehouses. As a Costco member and electric vehicle owner I must say I am very concerned at Costco's direction on this issue. While other corporate entities are jumping at the opportunity to serve the rapidly growing EV market, Costco, once a corporate leader in this area, is moving backwards. Not only is this short sighted, but your latest issue of Costco Connection was touting your green initiatives, while at the same time abandoning one of the greenest things Costco has ever done, supporting a public EV infrastructure. I urge you to reconsider and instead of removing the existing chargers, take advantage of the FREE upgrade to those chargers offered by the Center for Sustainable Energy. If Costco does indeed remove all of its charging stations it will definitely affect my decision to renew my membership or recommend Costco as a place to do business.