omkar
Well-known member
Just another data point. I did not order floor mats, but mine came with them and no, they were not free.
omkar said:Just another data point. I did not order floor mats, but mine came with them and no, they were not free.
omkar said:Just another data point. I did not order floor mats, but mine came with them and no, they were not free.
scharlj said:Ok so here's an update. I've had an extensive conversation with a supervisor named Brian today.
And where will the money to pay this come from? Might be passed on to those of us who will be allowed to order next year...GroundLoop said:Drive the cost of CS through the roof.
Yeah, but why in the world would it take him, or any CS supervisor, more than an hour to resolve a problem like this.scharlj said:Well Brian did call me back, twice today. He's been surprisingly honest and open for a CS supervisor. He seems genuinely intent on discovering what went wrong with my car and accelerating delivery. He did show proactive behavior and promised to call me back again tomorrow to let me know progress. We'll see, but so far I have to say I am positively impressed by Brian. Time will tell, but today I definitely had a very different feeling talking to him.
We got a call from the dealer today that our backordered floor mats just arrived, so any supply problem there may have been must be over.ttweed said:Our car came without floor mats and we ordered them the first week in April. We are still waiting for them. They are out of stock and "backordered nationally" according to the dealer.
scharlj said:Well Brian did call me back, twice today. He's been surprisingly honest and open for a CS supervisor. He seems genuinely intent on discovering what went wrong with my car and accelerating delivery. He did show proactive behavior and promised to call me back again tomorrow to let me know progress. We'll see, but so far I have to say I am positively impressed by Brian. Time will tell, but today I definitely had a very different feeling talking to him.
LEAFfan said:scharlj said:Well Brian did call me back, twice today. He's been surprisingly honest and open for a CS supervisor. He seems genuinely intent on discovering what went wrong with my car and accelerating delivery. He did show proactive behavior and promised to call me back again tomorrow to let me know progress. We'll see, but so far I have to say I am positively impressed by Brian. Time will tell, but today I definitely had a very different feeling talking to him.
That's nice. I'm positively UNimpressed with Brian.
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