Situation: 3rd night, arrived hotel 10:45 pm with 98 miles of range. No destination charger. Dangerously cold (-15F). Started pre-heat from the App at 6:45 am. Went to get into car at 7 (to meet some people waiting at the Supercharge there... New Years Day, -15F, they must have wanted to see the car). Car opened, but would not engage. 12V Battery Issues. System stated that I needed service and not to drive the car (sorry, no screen shots, but I was working to solve and it was *#$%@ cold).
1) I called Tesla Customer Care at 7:10 am. Got someone right away... in fact, he has stayed with me thru the whole situation...
4) I grabbed my suitcases out of the trunk, knowing that if the car closed, I would not be able to get back in.
5) Car shut down (no screen), doors locked - I guess this was a dying wish of the car to protect itself.
...Fast forward 8 hours, still no tow. I sent a tweet to Elon and Jon
8) Towing company came, opened Front Trunk (see Trevor's video of how/where), and the we removed plastic parts to get to battery to try to power it up (and put in Transportation Mode). Now 6:30 pm, 11 1/2 hours in.
* See 2nd picture.
9) Impossible to put in Transport mode...
12) They found another towing company... in Minneapolis (4 hours away), to come the next day...
.
15) 11:30 am today, MN Towing company arrives and used Go Jacks and Lift Dollies (I asked) to get the car on the flatbed - if you don't know, you CANNOT tow this car in a conventional manner...
19) They have started diagnotics, but believe they know the problem.
* The 5th picture is just eye-candy of the car parked. Isn't she beautiful???...