I have had my Leaf for about a week, decided to stop by the EVGo quick charge station at Beltline and the Tollway in Dallas. Pulled up, waved the key fob, hooked it up, watched "communicating with vehicle", the blue dashboard lights do a little dance, some clicks, the word "Charging" appear on the screen, then "clunk", big red error message on the screen, telling me charging failed and to put the charger back on the station.
Tried again. Same thing.
Called the support number, technicians were there in 15 minutes. Tested with their briefcase car simulator. Worked fine.
EVGo rep showed up 15 minutes later. Plugged in his Leaf, worked fine.
So the conclusion is some new software incompatibility with my just purchased leaf, or a hardware problem with the quick charge port on my leaf.
They did scroll through some error messages to the effect of "Voltage = 0, expected > 50" or something like that.
Anyway, it sounded like logs were being collected, Nissan was being contacted, etc. We'll see what happens.
I didn't need the charge and picked up a few miles of range on the level 2 charger while I was there.
I will say the support was impressive. They got there fast, were friendly, and the troubleshooting was sound in my opinion.
Since the dealers don't even have quick chargers, I wonder how they would troubleshoot/repair this issue. Anyone else had a bad quick charge port?
Tried again. Same thing.
Called the support number, technicians were there in 15 minutes. Tested with their briefcase car simulator. Worked fine.
EVGo rep showed up 15 minutes later. Plugged in his Leaf, worked fine.
So the conclusion is some new software incompatibility with my just purchased leaf, or a hardware problem with the quick charge port on my leaf.
They did scroll through some error messages to the effect of "Voltage = 0, expected > 50" or something like that.
Anyway, it sounded like logs were being collected, Nissan was being contacted, etc. We'll see what happens.
I didn't need the charge and picked up a few miles of range on the level 2 charger while I was there.
I will say the support was impressive. They got there fast, were friendly, and the troubleshooting was sound in my opinion.
Since the dealers don't even have quick chargers, I wonder how they would troubleshoot/repair this issue. Anyone else had a bad quick charge port?