Capacity Loss on 2011-2012 LEAFs

[surfingslovak]

It looks to me that they aren't saying anything different than previously. First, they want him to get an EV battery report (which is probably going to be 5 star). Then, they want a specialist to "help answer his questions." No acknowledgement of problems or indication they are planning to do anything but stonewall.

John, the subdued response could be due to cultural differences. I worked extensively on international product releases and it's amazing to see the wide range of cultural preferences, behaviors and their interpretations across the globe. I have a wide circle of Japanese friends and although I'm not as intimately familiar with Japan as I am with Germany, their culture seems to be less direct and confrontational. I would keep that in mind. That said, I noticed someone from Sumitomo reviewing information posted here on MNL about a week ago. I'm not trying to insinuate anything, but look up Nissan and Sumitomo.

 

[Stoaty]

John, the subdued response could be due to cultural differences. I worked extensively on international product releases and it's amazing to see the wide range of cultural preferences, behaviors and their interpretations across the globe. I have a wide circle of Japanese friends and although I'm not as intimately familiar with Japan as I am with Germany, their culture seems to be less direct and confrontational. I would keep that in mind.

I hope you are right... but I don't see any indication that the response is coming from a Japanese worker posting on Facebook. I would expect that Nissan North America would know something about the cultural preferences of customers in the U.S. If Nissan Japan isn't taking input from them, it isn't going to be very helpful for selling the Leaf in the U.S.

PS Who is John?

 

[surfingslovak]

PS Who is John?

No idea! ;-) This is just me thinking out loud, but the situation could be a bit more convoluted in Nissan's case. It's a global company and there is the alliance with Renault as well. I believe that the Facebook page is managed by TBWA\Chiat\Day on behalf of Nissan NA. Many moving parts. It's understandable that affected owners get impatient and might not have much choice if they lost a lot of range.

 

[opossum]

The news program starts in about 14 minutes. They may actually stream their news on this page at the top of the hour. We'll see...

Edit: Here's the streaming...

http://www.kpho.com/category/214022/live-streaming-player" onclick="window.open(this.href);return false;

 

[opossum]

There's a 3 Bar loser posting today on Nissan's Facebook page.

In case anyone had any doubt, this is the 3-bar loser I have been posting updates on. He outed himself! :lol:

Scott will also be my companion in tonight's news story on CBS 5...

 

[palmermd]

The news program starts in about 14 minutes. They may actually stream their news on this page at the top of the hour. We'll see...

Edit: Here's the streaming...

http://www.kpho.com/category/214022/live-streaming-player" onclick="window.open(this.href);return false;

I see a nice Nissan Leaf ad in the middle of the page, but no video....

 

[opossum]

Yeah, that original page isn't streaming the news. Here it is...

http://www.kpho.com/category/214022/live-streaming-player" onclick="window.open(this.href);return false;

 

[vrwl]

There's a 3 Bar loser posting today on Nissan's Facebook page.

In case anyone had any doubt, this is the 3-bar loser I have been posting updates on. He outed himself! :lol:

Scott will also be my companion in tonight's news story on CBS 5...

I had wondered if it was the same person you had previously posted about, so that's good to know.

 

[palmermd]

Yeah, that original page isn't streaming the news. Here it is...

http://www.kpho.com/category/214022/live-streaming-player" onclick="window.open(this.href);return false;

good timing. I clicked the link after you posted and was able to view the entire story. Interesting they are sticking with 5 at this point.

 

[HXGuy]

Dang I caught just the tail end of the report where the newswoman said Nissan recommends that anyone with this problem should not leave the dealership with their car until Nissan contacts the regional manager about the issue.

Anyone have a recording?

 

[QueenBee]

Wow, impressive that they got Mark Perry on the phone and I'm not surprised by his response as that's probably the truth (They don't have it all figured out yet, don't have a plan formulated, and thus don't have a proper response ready). Disappointing that he says they are only researching 5 complaints. Are the rest of you guys just not complaining properly?

I wish I could just fast forward so that the answers to our questions are answered and the issue is resolved and put to bed; in the mean time all the pressure we (those with issues particularly) can put on Nissan the better.

 

[vrwl]

Crud, missed it while I was typing my previous message.

 

[azdre]

Yeah, that original page isn't streaming the news. Here it is...

http://www.kpho.com/category/214022/live-streaming-player" onclick="window.open(this.href);return false;

good timing. I clicked the link after you posted and was able to view the entire story. Interesting they are sticking with 5 at this point.

I don't think many people have taken their cars in and/or contacted LEAF customer support. At the first bar loss back in April, we noticed a loss, but it wasn't enough to make an effort beyond calling the dealer to be told 'it's normal, don't bring it in.' Our complaint would have been registered far before it was if the dealer hadn't continually told us not to bring the car in.

 

[jspearman]

Well, we have more to talk about tomorrow! Not sure where 5 comes from, but sounds like a happy, non-threatening number. We should ask the newscaster for Perry's phone #.

 

[surfingslovak]

Well, we have more to talk about tomorrow! Not sure where 5 comes from, but sounds like a happy, non-threatening number. We should ask the newscaster for Perry's phone #.

“We’re aware of a few isolated cases where a very small number of consumers are reporting a one bar loss. (We’re talking less than 5 units versus the 12,000 on the road in the U.S.),” a Nissan representative told us.

Click to open

 

[turbo2ltr]

I just noticed your leaf number is 500, I wonder which leaf on the list has the lowest number.

edit: jhm614 has leaf number 493

I didn't bother checking all the 1 bar leaf numbers, he has the lowest 2 bar leaft number.

I'm 185

 

[opossum]

400 LEAFs in Arizona...

1. Some may be in the high country where's it's not absurdly hot.
2. Some no doubt bought their cars later in 2011 (or 2012) and just haven't seen significant capacity loss due to the lack of exposure thus far to heat, calendar months, charge cycles, miles driven, yadda yadda yadda. Remember, there was a big wall of water that impacted deliveries shortly after we got our car in March.
3. Many of us were told after 1 bar lost not to take the car in. These instances are likely not in Marky's stats.
4. Many have seen how futile the "5" have been trying to get Nissan to address the issue at the dealerships, and have likely just decided to wait until there's actually a practical reason to bring their cars in and complain.
5. Many may have very short commutes and just haven't noticed.

 

[turbo2ltr]

I'm group 4

 

[vrwl]

I'll add the Leaf numbers to the Wiki entries tomorrow.

 

[phxsmiley]

I saw the story, but I'm wondering which 5 Leaf complaints are they investigating? Could it be they are the ones that actually filed the official complaints through their support phone #? That would be my guess, as that is probably their 'official' method of complaint.

Also, they mentioned that we should have our service rep call the 'Regions Technical Service Manager' to file a complaint when we get the Battery Report.

I do recommend that those with Capacity Bar losses should take it into the Nissan dealer. I did, so it documents that I got all 5's on my scorecard, and the car was about 10 months old with the first bar gone. Documenting it is important, I'm sure. I recommend Scott at Tempe Power Nissan if you are in the East Valley, at Elliot Rd/I-10.