Pipcecil
Well-known member
So in the next episode of Nissan LEAF soap opera: Day's of our Electric lives:
Today was full of people's egos and people not talking to each other or owning up to the real problems.
Dealership: claims that Nissan Corporate has the official stance that is nothing is wrong. They ran another diagnostic by Nissan techs and apparently no issue was detected - they still claim it's the EVSE's fault despite no other charger worksing anywhere. Tomorrow my wife and I are going to force them to test the Level 1 (remember the car reports a normal charge not a trickle charge - they didn't want to test it) and get the OBC report and take them to a public EVSE and watch it fault.
Nissan LEAF Specialist - these people where the worst today. They REFUSED to accept the diagnosed report from Aerovironment on our unit even though that is what they requested!!!! In fact they went on a tirade of how if you don't use an official Nissan Leaf EVSE it may not work and blah blah (wouldn't that defeat the whole purpose of public charging???). Worse off - my unit IS an official EVSE with wireless connectivity. The specialist in a bout of egotism said "I am Nissan USA" when he told me that NRG (eVgo) never was a partner with Nissan (wrong, they are), and AV never made a wireless unit so their wireless test was a lie (incorrect AV makes a wireless unit for eVgo). So it appears that your LEAF "specialist" knows less than you do about your car....just wow. They still won't admit there is a problem, and they are still ignoring the Level 1 issue.
Aerovironment - Ahhh the knight in shiny armor. These people were the absolute most helpful today and so awesome. They promptly called my Leaf specialist to inform them that NRG was a partner and they do, in fact, make wireless units (similar to Blink's). He worked out an agreement with the LEAF specialist on what would be satisfactory to prove their unit wasn't a problem, in addition he called the dealership to inform them what was going on. Wow, such service. With 2 hours on the phone of people telling us we are wrong and we aren't going to do anything about it, this was such a relief to have someone actually work with us to get a solution. This is saying a lot since the problem most likely has nothing to do with my EVSE.
So tomorrow's on-goings: AV is going to work to send out a tech to our house ASAP (he couldn't guarantee tomorrow because of the holidays, but it was nice he committed) to actually replace my current unit (this charges the Volt fine, FYI and has already been cleared by AV to be a good working unit). At that point we will then try and charge my Leaf and see if it faults out again. In addition, we are going to follow up with the Dealership and hopefully try a level 1, a public level 2, and even CHAdeMO (it's supposed to bypass the OBC, so lets see what happens). Also, I called Tristan Nissan to see if my dealership would listen to them about Greg's problem. The guy was out, but hopefully we can talk to the head service guy tomorrow.
Whew - its been a long evening. What has been vexing more than anything is Nissan's refusal to recognize the other problems (Level 1 charging to fast, every other EVSE won't work so my one unit won't work, etc.). They are not even acknowledging anything of those problems and are pinning it on something that is not the problem. Their refusal to work with us at all is so frustrating. Thank goodness for the AV guy otherwise I might go ballistic. And for ANY Corporate Nissan person that sees this post - YOU NEED TO DO A BETTER JOB WORKING WITH YOUR CUSTOMERS. I am an early adopter. Those like me that love the car and the tech you are COMPLETELY ostracizing me. And I am a fanboy, this won't work if you had regular Joe Smith with this problem.
If this is an OBC problem (like everyone BUT Nissan thinks it is), it should be under the 60k warranty. The dealership keeps hinting it might not be, despite the fact the warrant clearly states anything under the electrical system is under the warranty (which should include the OBC). If they try and charge me for this with what they have put me through the wrath they will feel will not be pretty. I am already pretty pissed atm.
Today was full of people's egos and people not talking to each other or owning up to the real problems.
Dealership: claims that Nissan Corporate has the official stance that is nothing is wrong. They ran another diagnostic by Nissan techs and apparently no issue was detected - they still claim it's the EVSE's fault despite no other charger worksing anywhere. Tomorrow my wife and I are going to force them to test the Level 1 (remember the car reports a normal charge not a trickle charge - they didn't want to test it) and get the OBC report and take them to a public EVSE and watch it fault.
Nissan LEAF Specialist - these people where the worst today. They REFUSED to accept the diagnosed report from Aerovironment on our unit even though that is what they requested!!!! In fact they went on a tirade of how if you don't use an official Nissan Leaf EVSE it may not work and blah blah (wouldn't that defeat the whole purpose of public charging???). Worse off - my unit IS an official EVSE with wireless connectivity. The specialist in a bout of egotism said "I am Nissan USA" when he told me that NRG (eVgo) never was a partner with Nissan (wrong, they are), and AV never made a wireless unit so their wireless test was a lie (incorrect AV makes a wireless unit for eVgo). So it appears that your LEAF "specialist" knows less than you do about your car....just wow. They still won't admit there is a problem, and they are still ignoring the Level 1 issue.
Aerovironment - Ahhh the knight in shiny armor. These people were the absolute most helpful today and so awesome. They promptly called my Leaf specialist to inform them that NRG was a partner and they do, in fact, make wireless units (similar to Blink's). He worked out an agreement with the LEAF specialist on what would be satisfactory to prove their unit wasn't a problem, in addition he called the dealership to inform them what was going on. Wow, such service. With 2 hours on the phone of people telling us we are wrong and we aren't going to do anything about it, this was such a relief to have someone actually work with us to get a solution. This is saying a lot since the problem most likely has nothing to do with my EVSE.
So tomorrow's on-goings: AV is going to work to send out a tech to our house ASAP (he couldn't guarantee tomorrow because of the holidays, but it was nice he committed) to actually replace my current unit (this charges the Volt fine, FYI and has already been cleared by AV to be a good working unit). At that point we will then try and charge my Leaf and see if it faults out again. In addition, we are going to follow up with the Dealership and hopefully try a level 1, a public level 2, and even CHAdeMO (it's supposed to bypass the OBC, so lets see what happens). Also, I called Tristan Nissan to see if my dealership would listen to them about Greg's problem. The guy was out, but hopefully we can talk to the head service guy tomorrow.
Whew - its been a long evening. What has been vexing more than anything is Nissan's refusal to recognize the other problems (Level 1 charging to fast, every other EVSE won't work so my one unit won't work, etc.). They are not even acknowledging anything of those problems and are pinning it on something that is not the problem. Their refusal to work with us at all is so frustrating. Thank goodness for the AV guy otherwise I might go ballistic. And for ANY Corporate Nissan person that sees this post - YOU NEED TO DO A BETTER JOB WORKING WITH YOUR CUSTOMERS. I am an early adopter. Those like me that love the car and the tech you are COMPLETELY ostracizing me. And I am a fanboy, this won't work if you had regular Joe Smith with this problem.
If this is an OBC problem (like everyone BUT Nissan thinks it is), it should be under the 60k warranty. The dealership keeps hinting it might not be, despite the fact the warrant clearly states anything under the electrical system is under the warranty (which should include the OBC). If they try and charge me for this with what they have put me through the wrath they will feel will not be pretty. I am already pretty pissed atm.
