JPWhite said:
GaslessInSeattle said:
For Nissan to claim this is normal seems more potentially damaging to them financially in terms of low future sales than discretely handling these cases in a more generous manner. For me, the trust gap with Nissan over battery capacity is growing. Consumer confidence is key if they really want this technology to grow; my confidence in the product is declining with seeing how they handle each of these extreme cases.
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Battery capacity degradation has always been the single biggest concern any potential buyer would want to know before making their purchase decision. Nissan might have been able to fool early adopters with vague assurances about capacity degradation before. But now that the cat is out of the bag, Nissan is going to have to sell this issue to a much tougher crowd than the early adopters.
If Nissan is not going to handle this right, nobody is going to trust Nissan anymore, and even people in cooler climate would now think twice about buying a product from a company that can't be trusted. So the bigger issue now all of a sudden is not just about capacity degradation, but is about TRUST.
Which issue would Nissan rather deal with in order to meet their ambitious future sale projection? Without TRUST, you can't win any business.