I have contacted dealer and they are supposed to get back to me. But in the mean time, looking at the manuals I see that one very important step for installation is:
"Contact ATX help desk to notice the termination of replaced TCU and connection of new TCU. (VIN is required)"
I wonder if there is a delay or if some glitch has occurred?
Anyone else have a problem or have to do anything special to make the new TCU work?
I have re-accepted the user agreement.
This is the first TCU the dealer has replaced.
After my TCU was replaced, I didn't have to do anything special. But prior to the replacement, the dealership wanted to look at my car and get some numbers off the Carwings info screen. And the day before my replacement appointment, someone from Nissan (not at the dealership) called and asked me to go out to my car and read those same numbers to them. I couldn't get clear details what was happening, but they said my dealer would need the old numbers in order to swap the TCU.
Maybe your dealer missed a step? I was also my dealership's first replacement, and there was a lot of confusion about what service I was wanting to be done leading up to me finally getting the TCU replaced.