taterman
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Joined: Wed Dec 07, 2016 9:43 am
Delivery Date: 01 Jan 2012
Leaf Number: 015386

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 9:47 am

Just called both of the dealerships in my area. Neither knew what I was talking about. They both told me to just wait for the second letter.

For those of you who have already gotten your replacement unit, is the software the same crappy software as before? Does it look and function the same way it used to? Is the only change the upgrade to 3G service? I might not upgrade if that is the case. I don't use the wireless connectivity that much but I would love a better user experience for music and phone calls.

Jedlacks
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Leaf Number: 303628
Location: Kennesaw, GA

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 1:01 pm

I too just called my local dealer to schedule the recall update and the Telematics upgrade. The recall was part was fine, but he was clueless about the NissanConnect Telematics issue. So clueless that I am convinced he knows nothing about it. Even when I told him that the update is because of the 2G issue and it will cost me, and it is not a recall... It was as if I went back in time to the 1970s and was explaining GIDS to a stranger. Ah well
2018 SV
Deep Blue Pearl

jlouder
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Joined: Thu Dec 01, 2016 7:09 am
Delivery Date: 26 Oct 2016
Leaf Number: 333820

Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 1:20 pm

IBeLeaf2 wrote:Well...
I have contacted dealer and they are supposed to get back to me. But in the mean time, looking at the manuals I see that one very important step for installation is:
"Contact ATX help desk to notice the termination of replaced TCU and connection of new TCU. (VIN is required)"
I wonder if there is a delay or if some glitch has occurred?
Anyone else have a problem or have to do anything special to make the new TCU work?
I have re-accepted the user agreement.

This is the first TCU the dealer has replaced.


After my TCU was replaced, I didn't have to do anything special. But prior to the replacement, the dealership wanted to look at my car and get some numbers off the Carwings info screen. And the day before my replacement appointment, someone from Nissan (not at the dealership) called and asked me to go out to my car and read those same numbers to them. I couldn't get clear details what was happening, but they said my dealer would need the old numbers in order to swap the TCU.

Maybe your dealer missed a step? I was also my dealership's first replacement, and there was a lot of confusion about what service I was wanting to be done leading up to me finally getting the TCU replaced.

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DNAinaGoodWay
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Leaf Number: 23156
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 1:43 pm

Far behind promised schedule, Nissan begun to contact affected LEAF owners yesterday and, as we found out this week, is offering to replace the TCU on 2011-2014 LEAFs for $199., The procedure, which will take a few hours, will leave customer’s cars with the same credentials and login information for NissanConnect EV (formerly CARWINGS) as before, and should restore full functionality to cars whose telematics systems would otherwise go dark on December 31, 2016. W


From: With 24 Days Left to AT&T 2G Shut-Off, 2011-2014 Nissan LEAF Customers Offered $199 3G Telematics Upgrade - Transport Evolved
https://apple.news/AhCvkCphXMzKQoNclktWJDw
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

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lpickup
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 1:52 pm

I just called my dealer who was absolutely clueless about this. I gave them the recall campaign # and the FP# (whatever that is) and they weren't able to find any information that way.

They suggested I call Nissan directly.

The customer service rep I spoke with at least was aware of the campaign, but all he could tell me was:

  • He confirmed the "co-pay" is $199.
  • They expect letters to go out before the end of this week with upgrade information
  • Once I receive my letter, my dealer should have the parts on hand.
  • I mentioned that I've recently moved, so whatever assumptions they have about who MY dealer is are probably incorrect, but apparently this is not a concern (?)
  • There is no way for me to request my dealer to order the part now so I can be assured the part is on hand and I can proactively schedule an appointment.
  • When I pointed out there are only a few more weeks left in the year, he re-assured me that it should not be a problem (?!?!?!?!)

Perhaps Nissan struck a deal with AT&T to delay taking 2G offline (and yes, I'm aware that several of you have reported it's already offline in some areas), but I seriously doubt that this is going to be a very smooth transition.
...Lance

Deep Blue Metallic 2018 Tesla Model 3 (31849) (delivered: 7/13/18)
Coulis Red 2016 SV (312310) (bought: 12/23/16 sold: 7/5/18)
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DNAinaGoodWay
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 2:11 pm

bpnugent wrote:I called my dealer today, and (after calling me back an hour later) the service guy quoted the $199 co-pay and said they needed to order the parts (3-5 days). In an interesting twist, they said that they needed to inspect my MY13 before ordering the parts, as if they need to confirm what hardware is in my car to know exactly what the replacement hardware is. Prior to calling me back, he wasn't sure whether this was a software or hardware update, so this must be rolling out to them pretty recently.


Just stopped at my local dealer. Some cars already have 3G in them. You can check by going into menu, carwings, carwings settings, down arrow, unit ID information. If TCUID starts with 2012-1, or anything other than 2012, it is already 3G and requires no update. If TCUID starts 2012-0, it is 2G.
'12 SL last reading @ 2 yr, 22k, 260 GIDs, 62.35 Ahr

'15 SV w/QC, Mfd 5/14, Leased 8/14, 292 GIDs, 64.38 Ahr when new
@ 36 months, 34k, 270 GID, 57.49 Ahr

'17 Bolt LT



6.72 kW Array

nerys
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 5:10 pm

I am ok with $199 to upgrade and would do so as long as there is no monthly charge. Any monthly charge and i am out. I wish they would fix 3rd party api as the app really truly sucks. A 5 second operation takes minutes. I just want to turn on hvac and now i habe to open app and wait and wait and wait and wait for it to sync. Then i have to tap the hvac tab and again wait and wait and wait and wait then tap to turn on the hvac and again wait and wait and wait.

It truly drives me nuts sometimes. When 3rd party apps worked i literally swiped left on my watch tapped start hvac and was done not even 5 seconds. My phone would log into car wings and do what was needed to start the hvac.

Apparently the new system wont let this work.
2012 SV 4802miles. 1month 2400 miles. 9 weeks 5000 miles. 6 months 13,300 miles. 4/18 15,000 miles.

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JimSouCal
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 8:16 pm

I am beginning to wonder if removing the old unit,that is now on the cusp of being obsolete, would create problems...

Does anyone know where it is? Maybe I can unplug it and see what happens....

My guess is I am out on telematics and will let the rare time I use the online features go... Nissan's temporal data base can be maintained with one less sample.

We can use the BT LeafSpy to see what is going on with charge status which is good enough for many....

nerys
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Wed Dec 07, 2016 8:34 pm

The only feature i use is turning on the hvac.
2012 SV 4802miles. 1month 2400 miles. 9 weeks 5000 miles. 6 months 13,300 miles. 4/18 15,000 miles.

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lpickup
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Re: NissanConnect EV / Telematics Hardware Update, for the post-2G world

Thu Dec 08, 2016 5:25 am

nerys wrote:I wish they would fix 3rd party api as the app really truly sucks.


nerys wrote:Apparently the new system wont let this work.


I don't think the 3rd party API is "broken" (although technically it's not a 3rd party API, it's just THE API)...probably your 3rd party APP is to blame. LeafManager continues to work like a charm for me and is a one button press on the widget to turn on HVAC.
...Lance

Deep Blue Metallic 2018 Tesla Model 3 (31849) (delivered: 7/13/18)
Coulis Red 2016 SV (312310) (bought: 12/23/16 sold: 7/5/18)
Glacier Pearl 2012 SL (016138) (delivered: 12/9/11; traded in 12/23/16)
NOGA$4ME Blog

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