Battery Replacement Program Details

aaeet7w said:

I was told since I had no bad cells and there were no error codes that Nissan considered the degradation normal and "my" particular 2011 Leaf was not covered under the extended battery warranty.

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JPWhite said:

aaeet7w said:

I was told since I had no bad cells and there were no error codes that Nissan considered the degradation normal and "my" particular 2011 Leaf was not covered under the extended battery warranty.

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All 2011/12 LEAF owners should have got a warranty sticker to put in the warranty manual stating there is a capacity warranty for 60,000 miles/5yrs. Did you get such a sticker in the mail? It came with a letter from Nissan.

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myleaf said:

aaeet7w said:

I was told since I had no bad cells and there were no error codes that Nissan considered the degradation normal and "my" particular 2011 Leaf was not covered under the extended battery warranty.

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I currently have 9 bars and my dealer told me that they expect that I will lose my next bar by the middle of summer. They indicated that they plan to replace the battery at that time. Which dealer are you working with? Did you call the Nissan Leaf customer support number and open a case?

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derkraut said:

JPWhite said:

aaeet7w said:

I was told since I had no bad cells and there were no error codes that Nissan considered the degradation normal and "my" particular 2011 Leaf was not covered under the extended battery warranty.

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All 2011/12 LEAF owners should have got a warranty sticker to put in the warranty manual stating there is a capacity warranty for 60,000 miles/5yrs. Did you get such a sticker in the mail? It came with a letter from Nissan.

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I never got a letter or sticker from Nissan :? :? :?

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aaeet7w said:

My Leaf was at 8 bars, so I took it in and...

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aaeet7w said:

My Leaf was at 8 bars, so I took it in and... Just got my car back (Good Friday) from the Nissan service department, after testing it for 3 days they had this to say,
"TESTED VEHICLES BATTERY-NO FAILED CELLS. NO TROUBLE CODES SET IN ANY SYSTEM. TEST DROVE VEHICLE-GOT 40 MILES ON SURFACE STREETS. BATTERY CELLS ALL EQUAL-BEFOR OR AFTER BATTERY WAS DISCHARGED TO LAST BAR. AC TRIM WAS AT 74F AND FAN SPEED ON HIGH. AC USE TAKES ALOT AWAY FROM BATTERY AND HIGH FAN SPEEDS. BATTERY IS LOSING ITY CAPACITY-ITS BEEN FOUR YEARS AND ALMOST 50K MILES-NORMAL WEAR ON THE RECHARGEABLE BATTERY."

I asked about the Extended Battery Warranty and was told that it didn't apply to my vehicle because it had some upgrade done to it. "The extended battery warranty only applied to certain 2011 and 2012 Leafs." He wasn't terribly specific about what upgrade my car had that made it ineligible for the warranty.

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NISSAN ANNOUNCES BATTERY REPLACEMENT PROGRAM FOR LEAF
NASHVILLE, Tenn. (June 20, 2013) – Nissan, the world leader in zero-emission vehicles, today announced plans to offer a battery replacement program for U.S. LEAF customers who wish to replace their original equipment, lithium-ion battery pack.

The program, which will begin during the first half of 2014, will work in tandem with the Nissan standard battery warranty for LEAF – which includes industry-leading five-year, 60,000 mile coverage against battery capacity loss (below approximately 70%) and 8 years/100,000 miles against defects – to provide multiple layers of assurance for electric vehicle owners.
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All LEAF batteries installed under this program will enjoy coverage similar to the terms of standard battery coverage under the Nissan New Electric Vehicle Limited Warranty and be assured to maintain at least 9 bars capacity, or approximately 70 percent and protection from defects in materials or workmanship for the time they own their LEAF and remain in the battery program. If necessary, Nissan will replace the battery with a new or remanufactured battery to restore capacity at or above a minimum of 9 bars, much like the existing expanded battery capacity warranty.
<snip>

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aaeet7w said:

I asked about the Extended Battery Warranty and was told that it didn't apply to my vehicle because it had some upgrade done to it. "The extended battery warranty only applied to certain 2011 and 2012 Leafs." He wasn't terribly specific about what upgrade my car had that made it ineligible for the warranty.

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aaeet7w said:

My Leaf was at 8 bars, so I took it in and... Just got my car back (Good Friday) from the Nissan service department, after testing it for 3 days they had this to say,
"BATTERY IS LOSING ITY CAPACITY-ITS BEEN FOUR YEARS AND ALMOST 50K MILES-NORMAL WEAR ON THE RECHARGEABLE BATTERY."
.

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myleaf said:

aaeet7w said:

My Leaf was at 8 bars, so I took it in and... Just got my car back (Good Friday) from the Nissan service department, after testing it for 3 days they had this to say,
"BATTERY IS LOSING ITY CAPACITY-ITS BEEN FOUR YEARS AND ALMOST 50K MILES-NORMAL WEAR ON THE RECHARGEABLE BATTERY."
.

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The number of years is incorrect .. It has been three years

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aaeet7w said:

So, I will wait and see...

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drees said:

aaeet7w said:

So, I will wait and see...

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If you can wait a bit longer, it may be worth waiting until the supposed "hot" pack becomes available since no-one has gotten a certificate giving them a "hot" pack down the road when their replacement pack inevitably goes belly up, too.

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JPWhite said:

drees said:

aaeet7w said:

So, I will wait and see...

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If you can wait a bit longer, it may be worth waiting until the supposed "hot" pack becomes available since no-one has gotten a certificate giving them a "hot" pack down the road when their replacement pack inevitably goes belly up, too.

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Even better when they offer to replace the battery volunteer to be the first to receive a lizard battery

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Valdemar said:

Hey, stop complaining as it sounds like you're on a path to get a new battery sooner or later. Many of us will see 4 bars missing soon after 60k w not to many choices to choose from.

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drees said:

Yeah, but unless he gets a lizard battery, any increase in range from the new battery will be short lived. If he gets one soon, he'll probably be down a bar again by this time next year and two by next summer.

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mwalsh said:

But we were told we'd get a coupon for the lizard battery anyway, right? And Nissan wouldn't mislead us, would they?

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TomT said:

mwalsh said:

But we were told we'd get a coupon for the lizard battery anyway, right? And Nissan wouldn't mislead us, would they?

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Apparently Nissan has decided that the best approach is to not say anything to anyone... I have not heard one official word from anyone, anywhere since the meeting in Phoenix last August...

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