GerryAZ said:
Blank data fields may indicate that the information such as VIN were not copied over from the old module by the technician using Consult.
Your suggestion at this point appears to be the most plausible, e.g. tried entering AT&T as the carrier with no luck.
I've encountered problems like this in working with dealer techs where they do the electrical installation correctly
but fail to use vehicle's diagnostic tool, e.g. the Nissan Consult, to properly code the ECU and interface it into the CAN
network of the vehicle. Even a simple ignored step or an input error results in mis-coding which generally
is not "flagged" to the tech.
Inadvertently, the Nissan tech left the detailed update procedure in my vehicle. One of the initial steps required
when using the Consult diagnostic tool is that a tech must "Sign into the TCU with the customer's User ID and Password".
At the drop-off time, the service advisor asked for my Carwings ID & PW. Having only used it once at the delivery
time and not having stored it in the vehicle, I thought it was my generic ID & PW typically used. That actual info
(both ID & PW) were originally provided by the Nissan system and not the owner. This necessary info should have
been indicated in the letter from Nissan about the upgrade and the need to provide it at the drop-off time.
In re-reading the letter, the Nissan dealer can also log-on to Nissan's system and obtain this info too. Without
the ID & PW, the tech can never sign-on to the AT&T network and provide the TCU's ID info for proper network system
functionality.
Since using the wrong ID & PW didn't function for the tech, the advisor said to take the vehicle and locate the
correct info and enter it later. Well, without entering that data during the coding procedure by the tech using the
Consult, most likely the procedure failed. So it's back to the dealer and hopefully watch the tech try the coding
procedure again watching step-by-step with the correct ID & PW.