boyodublin
Well-known member
- Joined
- Oct 7, 2010
- Messages
- 50
If I had the chance to do it all again!
I’m asking myself now that if I had the chance to do it all again, would I still go ahead and reserve and order an EV with Nissan?
My answer right now, unfortunately, is a resounding NO!!
I am only hanging in there because of all that I’ve been put through and the fact that the charger is already installed, etc.
My story:
I’ve had Vin # 1873 for 8 weeks now, and the car has been on HOLD at the LA Port for 8+ weeks. Many cars that were reserved and ordered months after mine, are already delivered. I’m honestly happy for these customers and wish them all the best with their new EVs. My Dashboard has been stuck on 4/22 for 7 weeks now, but still no car!
_______________________________________________
Here is just a small example of what to expect from Nissan: Oh, and this is after weeks and weeks of the same types of missteps and (miss)communications:
MONDAY OF THIS WEEK:
Me: Cars reserved and ordered months after I reserved and ordered are already delivered, and continue to be delivered.???
Me: Supervisor Keith said the car would be released clean of the pollen and released yesterday??
Nissan CS: Thanks for your patience Mr. ___, from what I see is that your vehicle is still at port and is waiting to do shipped.
Me: What exactly is it waiting for??
Nissan CS: Its waiting to be shipped to your prefered dealer.
Me: Is the pollen off and the accessories on?
Nissan CS: Yes from what I see Mr. ___ the pollen is off the vehicle and the accessories are on.
______________________________________________________________________________
Thursday's response from the EV Western Regions EV Operations Manager after no sign of the car being delivered on Tuesday:
“This unit is still on hold at the port because of the pollen issue. There are about 30 units that still need to be addressed and this is one of them. The commitment, as I understood it, was that all the vehicles affected would be completed and shipped the “week” of the 16th, not delivered to the dealer on the 16th. Let me know if you have any further questions.”
Sincerely,
Kyle B. Lentz
Nissan North America
Electric Vehicle Operations Manager - West Region South
_______________________________________________________________________________
And finally, today’s wonderful news from Keith, Nissan CS supervisor, emailed to me a few minutes ago after we had a conversation by telephone:
“As we discussed on the telephone, your vehicle needs to have the pollen cleaned from
its exterior. The target date for completion is Wednesday, May 25th. The accessory that
your vehicle needs is in stock at the LA port and it will be installed. The dealer is in the LA area so the ETA at the dealership is the week of June 6th.”
_____________________________________________________________________
So, it’s upsetting and disappointing that Nissan hasn’t been able to clean and release these “30” remaining vehicles in a more timely manner, and that it will take approximately another 3 weeks (week of June 6th!) to do so! It's also upsetting and disappointing that I've been told on more than 3 or 4 occasions over these past few weeks that the car had the accessories installed, and would be released in a "few days," only to hear today "again" that the accessories are not installed and Pollen not removed and that it will take another 3 weeks for delivery!
Now I’m asking, is this really just a “Pollen” problem, or something more systemic? It bodes very badly that Nissan Corporation, with all of its power and money, can’t get their act together enough to clean 30 vehicles and release them to us "passed over folks." We played by all the rules, and have been treated very badly by Nissan. Some of us are very upset, especially because this further delay may cause us to likely miss out on the California rebate. I reserved on the first day so that I could have an opportunity to access this, but Nissan has most likely messed that opportunity up for me!
I only pray that you all have a much better delivery experience than this, but really fear for your experience and possible expectations!
Thank you for letting me vent, and if any Nissan Executives see this posting, please do something about it already and give me a call at home when done! HA!
I’m asking myself now that if I had the chance to do it all again, would I still go ahead and reserve and order an EV with Nissan?
My answer right now, unfortunately, is a resounding NO!!
I am only hanging in there because of all that I’ve been put through and the fact that the charger is already installed, etc.
My story:
I’ve had Vin # 1873 for 8 weeks now, and the car has been on HOLD at the LA Port for 8+ weeks. Many cars that were reserved and ordered months after mine, are already delivered. I’m honestly happy for these customers and wish them all the best with their new EVs. My Dashboard has been stuck on 4/22 for 7 weeks now, but still no car!
_______________________________________________
Here is just a small example of what to expect from Nissan: Oh, and this is after weeks and weeks of the same types of missteps and (miss)communications:
MONDAY OF THIS WEEK:
Me: Cars reserved and ordered months after I reserved and ordered are already delivered, and continue to be delivered.???
Me: Supervisor Keith said the car would be released clean of the pollen and released yesterday??
Nissan CS: Thanks for your patience Mr. ___, from what I see is that your vehicle is still at port and is waiting to do shipped.
Me: What exactly is it waiting for??
Nissan CS: Its waiting to be shipped to your prefered dealer.
Me: Is the pollen off and the accessories on?
Nissan CS: Yes from what I see Mr. ___ the pollen is off the vehicle and the accessories are on.
______________________________________________________________________________
Thursday's response from the EV Western Regions EV Operations Manager after no sign of the car being delivered on Tuesday:
“This unit is still on hold at the port because of the pollen issue. There are about 30 units that still need to be addressed and this is one of them. The commitment, as I understood it, was that all the vehicles affected would be completed and shipped the “week” of the 16th, not delivered to the dealer on the 16th. Let me know if you have any further questions.”
Sincerely,
Kyle B. Lentz
Nissan North America
Electric Vehicle Operations Manager - West Region South
_______________________________________________________________________________
And finally, today’s wonderful news from Keith, Nissan CS supervisor, emailed to me a few minutes ago after we had a conversation by telephone:
“As we discussed on the telephone, your vehicle needs to have the pollen cleaned from
its exterior. The target date for completion is Wednesday, May 25th. The accessory that
your vehicle needs is in stock at the LA port and it will be installed. The dealer is in the LA area so the ETA at the dealership is the week of June 6th.”
_____________________________________________________________________
So, it’s upsetting and disappointing that Nissan hasn’t been able to clean and release these “30” remaining vehicles in a more timely manner, and that it will take approximately another 3 weeks (week of June 6th!) to do so! It's also upsetting and disappointing that I've been told on more than 3 or 4 occasions over these past few weeks that the car had the accessories installed, and would be released in a "few days," only to hear today "again" that the accessories are not installed and Pollen not removed and that it will take another 3 weeks for delivery!
Now I’m asking, is this really just a “Pollen” problem, or something more systemic? It bodes very badly that Nissan Corporation, with all of its power and money, can’t get their act together enough to clean 30 vehicles and release them to us "passed over folks." We played by all the rules, and have been treated very badly by Nissan. Some of us are very upset, especially because this further delay may cause us to likely miss out on the California rebate. I reserved on the first day so that I could have an opportunity to access this, but Nissan has most likely messed that opportunity up for me!
I only pray that you all have a much better delivery experience than this, but really fear for your experience and possible expectations!
Thank you for letting me vent, and if any Nissan Executives see this posting, please do something about it already and give me a call at home when done! HA!