Today was my day to meet the Nissan Engineer at ABC Nissan in Phoenix. I have 13,285 miles on my 2011 Leaf and have lost two capacity bars.
The meeting got off to a bad start when I arrived on time but he wasn't there and the dealership knew nothing of the meeting. I called the Cust. Service line and the rep there took the blame (despite me calling this same rep twice within the four hours before the meeting asking him to verify that everything was all arranged. Both times he assured me everything was a "go.")
I ended up waiting 45 minutes for the engineer (actually he is the Field Rep for 42 Nissan dealerships in AZ, New Mexico and Nevada. His office is in the Casa Grande test facility). It wasn't his fault that he was late so I didn't take it out on him. He was actually a very nice guy and I felt he was fairly candid with me.
He explained that his job was to collect data, which he would be forwarding to the Nissan Arbitration Specialist at the Dispute Resolution Team, who would then get in touch with me within a week. When I expressed my frustration with Nissan's approach to resolving issues "on an individual basis," and that I was expecting to be told that everything is normal, he told me "they will do something for you." He said he didn't know what it would be, but they would do something for me. Anyway, it was interesting that he was so adamant about that.
I asked if I could look over his shoulder during the testing and he said that would be up to ABC Nissan. I promised to keep my hands in my pockets and ABC said okie dokie. The first thing they had to do was give me the "recall" update from last spring that I never had done (the door chime and whatever else). After they did that they did a "min/max" test of the cell voltages. He said that he was going to print the screen that would show the difference in voltage of the lowest cell versus the highest cell. He said he could print the numbers for all 96 cells (exact quote) but he was only interested in seeing what the spread was. He said it should be between 20 and 40 millivolts. At 40 mV, he said he would expect to find a bad cell. Mine turned out to be a 27 mV difference. (We were all watching the computer screen to see what the spread was and the numbers appeared to be constantly changing, like numbers that never "settle." I don't know if that was the case or not, because the numbers I saw at one point showed a difference of 29, but the printout he gave me a copy of shows 27. (So perhaps the numbers hadn't settled or perhaps the screen took a shot when the numbers fluctuated a bit. (Clearly this part is not something I understand.
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So they gave me copies of all of the screen shots (the others showed the updates they did, plus one of the 5 star battery reports for good measure) and said then next needed to charge the car to 100% and take a photo of the dash. Since my dash showed it was going to take 2.5 hours to charge to 100%, the Field Rep gave me a ride back to work (it was on his way to Avondale Nissan) and my wife picked up the car later. When she picked up the car, it showed a 100% charge and the GOM showed 64 miles in Eco. They had not driven the car, and I did my normal granny impersonation driving to the dealership (flat as a pancake the entire drive), so I don't think it was reflecting extreme driving.
Sorry for this being so long, but I wanted to add a couple of statements the Field Rep made that surprised me:
1. He related a story of when he worked in Smyrna and a co-worker put 29000 miles on his leaf, charging to 100% twice per day in one year. He said that guy finally lost his first bar after that first year (implied at around 13-14 months). He then said, "The heat in Phoenix is the difference." I took that to mean that under the same circumstances here in Phoenix that owner would have lost several bars. At any rate, I didn't expect him to be that honest.
2. While the diagnostics were being run on my car, I asked him what the magic amount of time was that you should not exceed when your battery is at 100%. He seemed perplexed by my question and said that it really doesn't matter, because the only problem with charging to 100% is the amount of heat that is generated between 80% and 100%. The ABC Nissan leaf tech that was helping with this was nodding his head in agreement at this remark. I was quite surprised to hear that. Shocked actually.
One other interesting remark was in reply to my statement that Nissan's communication is sorely lacking. He said that Nissan did not anticipate this problem. He told me they tested the Leaf in Phoenix for two years before it was for sale. I pressed him on whether the cars spent two summers in Phoenix and he wasn't sure. I then asked him how many bars they lost and at this moment I can't remember his reply. Seems like he said he didn't know.
Finally, I also found it interesting that when I tried to explain to him that I believed that part of the problem for leaf sales in Arizona is a disclosure problem, he seemed a bit defensive and defended the "disclosure" that everyone (except me) had to sign at sale closure. I'm not trying to start that particular discussion up again but it stood out to me that he (and apparently Nissan) believe that disclosure is not a problem.
Here are the numbers from the Min/Max Voltage test:
HV Battery - Maximum Cell Voltage - 3997 mV
HV Battery - Minimum Cell Voltage - 3971 mV
HV Battery - Total Battery Voltage - 383.53 V
That's my report.