Just thought I'd do a brain dump here of my recent experience in trying to get information on extending my 24-month Leaf lease, which ends in late March 2015.
Short answer: After speaking with NMAC, it seems that all I have to do is wait for them to contact me 2-3 months before the end of my lease, as is standard operating procedure, tell them I want to extend the lease, and I can do so at my current monthly payment for up to 12 months on a month-by-month basis. So for right now I've done nothing and will continue to wait until they get in touch with me.
Long answer: It was a nightmare getting to the answer. I couldn't find an e-mail address for NMAC, and when I called their 800 number, I got shunted into an automated system that had no option for talking to a human being. Finally I found out the trick to getting a person on the phone (see below), and it definitely sounded like an offshore phone bank. When they tried to transfer me to the lease dept. the call got cut off. Twice.
(The trick for lease issues: Call (800)778-4211, at the prompt for "are you a customer" hit "1", and when prompted for your account number, enter "0#".)
When I used the right combination of phone number and the "0#" trick, I spoke with a woman who seemed extremely sharp, and she was very helpful in explaining the process. I'd give her a solid A grade, but NMAC overall a D- for the hoops I had to jump through to get to talk to her.
And a bonus detail: I talked with my salesman about the current NMAC $3,500 deal on Leaf S models, and he confirmed that you can apply that on top of VPP pricing. With the US federal $7,500 rebate, that brings a new Leaf S below $16,000(!). I don't live in a state with its own incentive program, but for those who do and are eligible for VPP pricing, that can add up to one heck of a deal.
