Terrible Dealer experience.....

[whitewi]

We got our car Last week and I noticed that the one corner of the hood is sticking out more than other. We took the car back today just to see if that how it suppose to be or it is a defect. To make story short we spent there 2 hours just to hear that it needs to go to body shop to get fixed. I was there with a toddler and nobody during this two hours didn't update us on what is going on. The car was just sitting there all this time. Two mechanics came twice stood there scratching their heads for couple of minutes and that was it. 2 freaking hours. We asked them how much more do we have to wait twice and they told us 5 more minutes..... Not. Unacceptable

P.S.
Town Center Nissan, Kennesaw, Georgia.

 

[oxo]

Doesn't seem that out of the normal to me. The process requires having the service techs look at it and decide if it can be adjusted somehow and if after they look at it they decide it can't be then the next people that are going to have to try and fix it would logically be body shop specialists.

I'd be more concerned that if it's brand new whether or not it had transit damage that caused the issue that wasn't disclosed to you, rather than focusing on having to wait two hours to find out it needs body shop attention.

When you require something of a service dept you usually join the wait list and they get to your car as soon as possible. Maybe the service writer or salesperson if he or she was involved could have been more informative or realistic on the wait time but since I wasn't there I don't know. Might be worth it to exhale, keep calm and have a cupcake.

 

[KillaWhat]

Some dealers make you feel a part of the experience, informed an included.
Other dealers make you feel excluded and alien.
It's the same with doctors.
It's a skill many need to cultivate

I prefer included, and reward them with my business.

 

[greengate]

Some dealers make you feel a part of the experience, informed an included.
Other dealers make you feel excluded and alien.
It's the same with doctors.
It's a skill many need to cultivate

I prefer included, and reward them with my business.

Well said!

 

[kubel]

I've had my car into the dealer twice (two separate dealers) and the experience was the same. Polite and professional staff, just long waits with nothing happening to the car. The first time took 2 hours. Second time took 4 hours. None of these visits were more than half-hour jobs. I think what's happening is we both live in areas where LEAF sales are very slow. From what the first dealer told me, they share LEAF certified techs between dealers in my area, and only a LEAF certified tech can work on the car.

I think in our cases, the dealer was waiting on a tech to arrive from another dealer, or that one tech was busy working on another LEAF.

 

[apvbguy]

I've had my car into the dealer twice (two separate dealers) and the experience was the same. Polite and professional staff, just long waits with nothing happening to the car. The first time took 2 hours. Second time took 4 hours. None of these visits were more than half-hour jobs. I think what's happening is we both live in areas where LEAF sales are very slow. From what the first dealer told me, they share LEAF certified techs between dealers in my area, and only a LEAF certified tech can work on the car.

I think in our cases, the dealer was waiting on a tech to arrive from another dealer, or that one tech was busy working on another LEAF.

wow what nightmare stories! I hope my LEAF never needs service!
I haven't owned a car in a very long time that the dealership didn't provide a loaner while the car was being serviced.

 

[Valdemar]

How much does it stick out? Mine sticks out a bit more on the driver's side, but I never felt this was something that needed attention. The rental Leaf I had prior to buying mine had the same problem.

 

[DaveinOlyWA]

I can count on one hand the # of times I have had fast service WITH ANY KIND OF CAR and still have plenty of fingers left over. once I sat there for two hours before they finally came out and said the car needed parts that would take 3 days to get there. I am guessing it took the tech about 10 minutes to determine that so it sat for an hour and 50 minutes...

obtw; go to a dealer and sit there for a while and see how fast customers go in and out. haven't done that in 2 years (in the early days, I charged at LEAF dealerships because there was no place else to go...) but what I do remember is having enough time to strike up a conversation and really get to know some of the people waiting with me.

 

[supra410]

Car salesmen always give prospective buyers that warm and fuzzy feeling that you and only you will have the dealership backing you up no matter what. The sad reality is once you drive off the lot. They could care less if you showed back. Customer service at dealerships vary widely. Some aren't too awful while others treat it like a cattle corral. Get em in and out in a flash!

I tend to be anti dealership for many personal experiences. Many customers tend to have a bad experience sooner or later at a DS. Probably why anytime you buy something, the sales manager always tries to coax you in what responses you leave in a survey.

I have always been a big proponent of the Toyota-Lexus mafia for sometime. I would always preach the gospel of how Toyota motors could do no wrong. I purchased a new 2010 Prius. Absolutely loved the car! Long story short the car developed a major problem where the car almost burned to the ground. I called the ds I bought the car from and they said I could tow it in at my expense and pay $69 a day for a rental. Are you effing kidding me!! Was so pissed that even though the car was under warranty, they treated me like a PITA! I called the other DS on the other side of town. They picked the car up, gave me a loaner for the week they had the car. Also gave me a rental the 2 weeks they had the car while a few engineers flew in from Japan to dismantle my car trying to pinpoint the issue. After they had my car, they sent me a $200 visa check car for the inconvenience. I was super disappointed in my Prius. I will say that DS service dept. treated me a bit better. I would have bought from them, but their sales manager irritated me.

I guess my point is, many dealerships have strengths and weakness. Some are great at kissing your butt and getting you into a car for maximum profit, while others focus on keeping lifelong customers.

 

[supra410]

How much does it stick out? Mine sticks out a bit more on the driver's side, but I never felt this was something that needed attention. The rental Leaf I had prior to buying mine had the same problem.

I have not gone out to check my leaf, but most cars have adjustable rubber bumpers that screw in or out. They are normally located a few inches aft of the bumper/hood border. There would normally be a mating surface on the hood itself. If I were to guess, I'd say a revolution or two in would even the gap. You might check that out Vladenar. That is, if it's bothersome.

 

[whitewi]

Maybe it was just a bad day, who knows. I will take the pic of the hood tomorrow. It seems like the whole assembly is off. They did try to adjust the rubber things it helped a little but didn't fix the problem completely.

 

[supra410]

Maybe it was just a bad day, who knows. I will take the pic of the hood tomorrow. It seems like the whole assembly is off. They did try to adjust the rubber things it helped a little but didn't fix the problem completely.

was the car new? The whole damaged cars in transit is not uncommon. I bought a brand new 2003 Mitsubishi that had a nasty burn in the clearcoat where someone tried rubbing compound to hide a scratch. If it's bad enough to make them scratch their heads. I would think QA at the factory would have caught it.

 

[whitewi]

Maybe it was just a bad day, who knows. I will take the pic of the hood tomorrow. It seems like the whole assembly is off. They did try to adjust the rubber things it helped a little but didn't fix the problem completely.

was the car new? The whole damaged cars in transit is not uncommon. I bought a brand new 2003 Mitsubishi that had a nasty burn in the clearcoat where someone tried rubbing compound to hide a scratch. If it's bad enough to make them scratch their heads. I would think QA at the factory would have caught it.

Yes it is 2013 brand new leaf, week old.

 

[supra410]

Your experience at the DS is normal. I can totally understand your frustration though. Only having the car for a week. I know I'd be frustrated having a new car and already wasting my time at the DS a week later. Keep us updated on the final solution.

 

[toasty]

sorry to hear.

 

[Epi117]

Nissan and my dealer have been helpful during the issue im having with my 2013.

I am on day 18 of a loaner. Nissan has offered me a gift card and paid a months lease payment. The dealer had no issues giving me a loaner (25 days of loner car use so far)

First time nissan contacted me was via email from this website

(Update, waiting on parts)

 

[ksnogas2112]

Car salesmen always give prospective buyers that warm and fuzzy feeling that you and only you will have the dealership backing you up no matter what. The sad reality is once you drive off the lot. They could care less if you showed back. Customer service at dealerships vary widely. Some aren't too awful while others treat it like a cattle corral. Get em in and out in a flash!

The interesting side on this is when I was looking at my Leaf I was actually discussing it with the general manager at the dealership. He was genuinely concerned what his service dept. would do if the electrics took off. He knew that keeping them busy was a great way for him to generate revenue.

 

[whitewi]

Update.
I spoke to my Sales Person who I know now for over 8 years. And with extra down payment upgraded my Wife's Leaf SV to SL model ))))) We did it like we were suppose to bring the car back for more check ups again and he had it set up with balloons and a ball on top. She was so happy which made me happy. We have 10 year anniversary in August so it was prefect early gift from me)

 

[derkraut]

Congratulations! I love happy endings.

 

[whitewi]