part of it is probably lack of deep cycles that tends to throw the pack out of balance. now this is not necessarily a bad thing since balance is only really critical at very low SOCs so if you are concerned about that, simply keep at least 2 bars lit up. The reason why my numbers are so extreme is due simply to heavy use which means heavy cycling which means a better balanced battery pack.
A good top balance does not seem to happen unless you discharge to at least 50-60% SOC and then recharge fully several times like every day for a week. Most of us simply don't drive like that. My super low numbers happened because it was several days of light driving, no full charges for almost two weeks (I was just plugging in here and there for a few hours at a time so my SOC pretty much bounced in the 20-70% range)
The other thing to keep in mind is that I am not sure that I fully trust the numbers creating an accurate "up to the minute" status report on the real condition of the batteries. After all, the considerable range of numbers seen should be clue enough that anything that does not cover several weeks of readings should not be taken seriously