So I decided to charge at an eVgo station for the first time (new owner, figured how hard could it be?). I had a hard time getting my card to work and then couldn't get the charger to work AT ALL. It kept saying it couldn't find my car. So I went in to the store it belonged to and asked the guy if he knew anything about it. He replied, "oh no, it doesn't work."
I was on the plugshare site and marked the charging station as not working.
Shortly thereafter I got an email from Jim at eVgo. He is the sales manager for the Chicago area. I called him and he wanted to know what was wrong with the charger. I told him what had happened, and he asked if I'd had the lever all the way up. I said something highly intelligent like, "ummm, lever?" I explained I had just gotten the car, didn't know what I was doing, and would have assumed it was my fault if the store clerk hadn't said it didn't work.
He offered to meet me either at the oasis where I was charging, or a Whole Foods near me to walk me through the process. I ended up calling him from the oasis the next morning and he talked me through it. Good thing too, because I didn't know you had to use the card to stop the charging too.
He was extremely generous with his time and knowledge and obviously wants to help EV owners make it work. Thanks to him I can now confidently use the QC chargers.
I was on the plugshare site and marked the charging station as not working.
Shortly thereafter I got an email from Jim at eVgo. He is the sales manager for the Chicago area. I called him and he wanted to know what was wrong with the charger. I told him what had happened, and he asked if I'd had the lever all the way up. I said something highly intelligent like, "ummm, lever?" I explained I had just gotten the car, didn't know what I was doing, and would have assumed it was my fault if the store clerk hadn't said it didn't work.
He offered to meet me either at the oasis where I was charging, or a Whole Foods near me to walk me through the process. I ended up calling him from the oasis the next morning and he talked me through it. Good thing too, because I didn't know you had to use the card to stop the charging too.
He was extremely generous with his time and knowledge and obviously wants to help EV owners make it work. Thanks to him I can now confidently use the QC chargers.