planet4ever said:
I did finally get through to Kahssay, and he admitted he was involved. He kept insisting that he did let her charge, but that their policy was appropriate that she didn't have a right to charge there. I certainly wasn't able to change his mind, let alone the dealership position.
Hmmm, well, maybe the talking to he received from the general manager there, Jack Ma,
will be able to change his mind.
I received a return call this afternoon from Paul Smith, originating from the comment/complaint I registered yesterday on Nissan's 877-NOGASEV hotline. I am very impressed with Nissan's follow through on this (to be honest, when first placing the call, I fully expected it to be logged in some computer checkbox never to be looked at or acted upon). Paul at Nissan did in fact directly contact the general manager there to get Jack to explain Stevens Creek's policy and to impress upon him Nissan's desire that the dealership chargers be as available to all Leafs when possible. According to Paul, Jack said that the policy at Stevens Creek is that chargers WILL be available to ALL Leafs, within reason. (e.g. they wouldn't want a customer, Stevens Creek or otherwise, to simply camp out on one of their chargers hours all day every day, simply because they worked nearby. Also, in the event of a "queue", they would want to give priority to their own customers. All of which seems fair). Jack apologized if that policy was misrepresented or not known by Kahssay, and that he would make an announcement to all his staff to make certain that everyone at Stevens Creek is aware of and adheres to that policy.
Side note: It probably didn't help get things off on the right foot that our Leaf had the large "Boardwalk" dealer tags on the backplate... which is something that didn't even occur to me at all, but it did get mentioned by Jack as a possible reason that Kahssay took a bit of umbrage. Personally, I think it actually makes Stevens Creek look good, like a "team player", to have other customers see them helping out another dealer's car, but I can also see their side of it as being advertising for a "competitor" on their lot. (Had they asked, I wouldn't have been offended to cover it... or maybe even replace it with a Stevens Creek one had we been treated better). In any case, it'll all be a moot point once my "0 TPIPE" vanity plate arrives
p.s. a "shout out" to Paul, who handled my concern so smoothly and got back to me in under 24 hours to report the results (and who apparently also reads MNL!)