Nissan called me about 2 weeks ago to offer buyback. It was a surprise call. Although I love this car, I take the offer due to 2 bar lose around 14,000 miles. I think Nissan should consider alternative cooling strategies for southern states (I am from TX). When this battery life improves, there is no doubt I will get this car again.
Bye, my Leaf
- Thread starter alfubig
- Start date
Help Support My Nissan Leaf Forum:
TonyWilliams
Well-known member
Was it a complete "cold call", or had you been complaining at the dealer or on the hotline?
TonyWilliams said:
I filed complaint to BBB 2-3 months ago. Nissan contacted me in a week to arrange a battery check out with someone from CA. About 1-2 weeks after the check out, I got the phone call to give me the offer to buyback. I did complain at the dealer during the annual battery check out around the end of August. I did not complain through the hotline.
TonyWilliams
Well-known member
Nissan knows they are going to eat these BBB complaint cars, so they are buying them just before a judgment is made to force Nissan to take it back.
They are merely manipulating the data. They are not doing ANYTHING because they are your friend or want to do the right thing.
They are merely manipulating the data. They are not doing ANYTHING because they are your friend or want to do the right thing.
cwerdna
Well-known member
Thanks for letting us know.
Is your car listed at http://www.mynissanleaf.com/wiki/index.php?title=Real_World_Battery_Capacity_Loss" onclick="window.open(this.href);return false;? If not, can you add it there or provide enough info so that someone else can?
Is your car listed at http://www.mynissanleaf.com/wiki/index.php?title=Real_World_Battery_Capacity_Loss" onclick="window.open(this.href);return false;? If not, can you add it there or provide enough info so that someone else can?
DesertDenizen
Well-known member
I received a letter from a Robert Dickens, Arbitration Specialist with Nissan's Dispute Resolution Program. It came by Fedex and said his attempts to reach me by telephone and regular mail were unsuccessful. I NEVER got a call from him and NEVER got a letter. I called and left a voice mail, and I know you will find this shocking, he has not returned my call. How puerile. I would like a buyback, and then I would immediately lease a 2012.
EdmondLeaf
Well-known member
is your Delivery Date really: 14 Aug 2012? where you located in TX?
Stanton
Well-known member
EdmondLeaf said:
I know what you're getting at: how could he put 14k miles on a car that (we know) can't go > 100 miles (at a time) in about 4 months? That's like > 100 miles/day every day!
I would also like to know WHAT CITY in TX.
Volusiano
Well-known member
I received a phone call from a Nissan employee today, about a week after I opened up a new case with them last week to officially request a buyback (they promised that someone would get back to me within 7-10 days). After asking me a few questions about my driving habits and range requirement, he said that Nissan is working on a general remedy solution for the battery issue, and asked if I'd be willing to wait and hear what it is first before proceeding with my case. He said he'd call me in about 30 days or so (or by end of January) to give me the details when they come out. I said OK, I can wait to see what the proposed general remedy solution is like first.
He did not give me any details about what it might be. I can only guess that it wouldn't be a technical solution, but maybe some kind of a warranty solution.
He did not give me any details about what it might be. I can only guess that it wouldn't be a technical solution, but maybe some kind of a warranty solution.
My Leaf was delivered on July 3rd, 2011. It is now around 19000 miles. I live in Houston area. I set my charging to 100% during the weekday due to the need of the driving distance. I scheduled the charge time at 10:00 PM. In my BBB filing, I remembered I only stated I would like Nissan to provide a battery exchange program (in a section for solution suggestion??).
Yes, I posted my battery bar loss in wiki around the time I filed to BBB. I truly hope Nissan will provide a good plan to solve the problem.
Yes, I posted my battery bar loss in wiki around the time I filed to BBB. I truly hope Nissan will provide a good plan to solve the problem.
adric22
Well-known member
Hmmm.. So they are waiting to tell you the solution until around the same time as the 2013 models become available and the full specs/pricing is known. I wonder if there is a connection?Volusiano said:
leafkabob
Well-known member
I reported a while back that the arbitration dept has my buyback check on their desk, but was allowing me until 12/21/12 to see if Nissan's announcement of a "remedy" was going to come out. The guy called me yesterday and left a message asking me to wait until 12/28/12 until I make a decision. I called back this morning and asked if that meant Nissan was going to make the announcement on 12/28 and he said that is what the plan is, although he hedged it by saying, "anything can happen to change the plan."
Color me jealous, OP. Nissan steadfastly refuses to take my 2012 Leaf back.
I'm getting a whopping 30 miles per charge here in frigid Chicago. (In Eco, minimal heat use.) They've done all sorts of tests on the battery and insist the car is fine.
At some point between week 5 of my lease and the present (month 6), we "went through arbitration." Quotes are there because we were never contacted by an arbitrator and thus never got to tell our side of the story.
So it's nice to hear that SOMEONE at Nissan has a brain. Don't they realize that early adopters make or break a technology?
I'm getting a whopping 30 miles per charge here in frigid Chicago. (In Eco, minimal heat use.) They've done all sorts of tests on the battery and insist the car is fine.
At some point between week 5 of my lease and the present (month 6), we "went through arbitration." Quotes are there because we were never contacted by an arbitrator and thus never got to tell our side of the story.
So it's nice to hear that SOMEONE at Nissan has a brain. Don't they realize that early adopters make or break a technology?
cwerdna
Well-known member
How many capacity bars have you lost?dfriedla said:
EdmondLeaf
Well-known member
same range during summer? what is your mkWh?
EdmondLeaf said:
Well, the car is only six months old, but I can tell you that before it got below 50º, I was able to barely make a 70-mile highway drive.
mkWh is hovering around 2.5 these days. Color me unimpressed. (And before you ask, no, I'm not some kind of crazy speed demon.)
cwerdna
Well-known member
I think you're confusing the "fuel bars" w/the capacity bars. As you probably know, the capacity bars we're asking about are thin bars on the right side of http://www.mynissanleaf.com/wiki/index.php?title=File:Scott_3_bars_s.jpg" onclick="window.open(this.href);return false;. The "fuel bars" are the wider portion to its left.dfriedla said:
If you've lost 0 capacity bars, of course Nissan's not going to take back your car. They've denied people who've lost 1 capacity bar who live in hotter climates.
I don't know if you've posted it in other threads, but I think people are going to need more info to try to help you w/your range. As I've asked before at http://www.mynissanleaf.com/viewtopic.php?p=257040#p257040" onclick="window.open(this.href);return false;, has someone put together a standard questionnaire for people to answer (and a few steps to take) when there are range complaints? I have no Leaf so I'm not the best to craft it.
Example questions OTOH include:
- Miles/kwh? From where are you reading this?
- Speeds?
- Elevation changes?
- How are you using the HVAC system?
- Temps?
- Gid count at 100% charge? Date and outside temp when taken?
- How are you "determining" your range? (e.g. driving down to some value on the GOM, driving down to a certain # of "fuel bars", driving to LBW, VLBW or turtle)
- How full are you charging to?
- How many capacity bars have you lost?
Perhaps a Leaf owner can craft and own it then get it stickied?
I have 12 of both—I haven't lost any capacity bars.
I believe my problems point to a larger issue here: The Leaf can't handle heat, but it also really can't handle cold. I noticed a precipitous drop in range as soon as the weather hit the 40s. They should not be selling this car in Chicago without regulating the battery temperature in some way.
I believe there are more Leaf drivers out West than there are here, so I haven't yet seen any cold-related class action suits or the like. But I fully believe that we cold-weather Leaf drivers have grounds for a similar suit, because I sure as hell did not sign up for a car that only goes 30 miles.
At this point, I don't think anything can be done to extend the range, short of moving to Florida. I am no longer interested in driving this car. I have encountered such appalling customer service from both my dealership and from corporate that I am not interested in ever driving another Nissan. For the time being, however, I have 2.5 years left on the lease, it's my only vehicle, and its extremely limited range is compounded by my inability to plug in at home (thanks, completely uninformed Nissan salesman! That was some swell advice you gave me!). I am currently looking at gas guzzlers because THEY ARE RELIABLE and this car just plain isn't (I have never owned a full-gas car...an odd side effect of an EV lease, to be sure). One of my new favorite games is watching the faces people make when I tell them why I'm looking at new cars.
...sorry, got a bit ranty there. It's been an enormously frustrating six months.
Anyway, to get back on point:
- Miles/kwh? about 2.5 these days, though I don't recall ever getting more than 3.7ish
- Speeds? Well, since I can't get out of the city on 30 miles, I almost exclusively use city streets. 30 mph tops, usually.
- Elevation changes? None. See also: Chicago
- How are you using the HVAC system? Minimally, but some. I get carsick, so I need some circulation. I try to keep it set as low as it goes both in terms of temperature and fan.
- Temps? Well, a few weeks ago, when I discovered that my local DC station doesn't work in the cold, it was 12º. It's been well below that this week. Generally this winter, it's been between 20º and 40º.
- Gid count at 100% charge? Date and outside temp when taken? Never taken a Gid count, sorry.
- How are you "determining" your range? (e.g. driving down to some value on the GOM, driving down to a certain # of "fuel bars", driving to LBW, VLBW or turtle?) Odometer readings. I keep a charging log.
- How full are you charging to? As full as I can—I need every drop of power to get back to the charging station.
- How many capacity bars have you lost? Zero.
