User avatar
jlv
Posts: 534
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Something leaking under the dash (heater core replacement)

Fri Jul 18, 2014 8:35 pm

This morning I noticed the front passenger side floor mat was wet, and the driver side floor map was damp. It's rained a lot this week during the day, but I park in a parking garage at work and the car has pretty much not been rained on. I had used the A/C a few times, but not actively. We had just driven 20 miles with no A/C on a bright sunny morning when we first noticed the wetness.

I took it into the dealer and they service folks tell me the "heater box" under the dash has a leak. The need to order the part, which will take "a few days" , after which they need to install it. It apparently involves disassembling most of the dash and will take another day.

I'm really surprised at such a problem on a new car. The car is a '13 but I've only had it for 10 weeks (I got it with 50 miles on it, 15 of which I put on with an extended test drive).

Meanwhile, they gave me a crappy '14 Versa loaner that smells like someone was smoking in it (they specifically told me not to smoke in it). It's a huge step down from my Leaf. Prior to the Leaf, I've only driven manuals, and auto transmission in the Versa is the worst auto transmission I've every had to deal with.

Not to mention needing to fill it with gas. I've been 10 weeks without stopping at a gas station.

Sorry for the rant... just bummed out by the experience.
Last edited by jlv on Tue Jul 22, 2014 7:54 am, edited 1 time in total.
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17)Tesla S 75D (3/17)
Model 3 reservation
(Probably no LEAF2 for me)

derkraut
Posts: 1493
Joined: Fri Jul 16, 2010 7:39 pm
Delivery Date: 14 Jun 2011
Leaf Number: 004248
Location: San Diego vicinity

Re: Something leaking under the dash

Fri Jul 18, 2014 8:46 pm

Another example of shoddy American assembly @ Smyrna. No such problems with the Japan-assembled cars.
Derkraut
Color: Cayenne SLE, ETEC trim
reserved: 5/15/2010
Leaf del. 6/14/2011
New Traction battery installed on 7/28/2017: 12 bars @37.4K+mi. 100% charge: DD readings: Bat temp 81.3F, Gids=283, S=94.1, C=66.13, H=99.79 394V :)

LeftieBiker
Posts: 6940
Joined: Wed May 22, 2013 3:17 am
Delivery Date: 31 May 2013
Location: Upstate New York, US

Re: Something leaking under the dash

Fri Jul 18, 2014 9:46 pm

More commonly, the A/C drain line gets unplugged (disconnected), or was never connected, in that location.
2013 "Brilliant Silver" SV with Premium Package and no QC, and 2009 Vectrix VX-1 with 18 Leaf cells.

The most offensive, tasteless phrase in use here is "Pulled the trigger." I no longer respond to posts that use it.

DaveInAvl
Posts: 174
Joined: Sat Mar 15, 2014 4:11 am
Delivery Date: 18 Mar 2014
Leaf Number: 331649
Location: Asheville, NC

Re: Something leaking under the dash

Sun Jul 20, 2014 1:19 pm

Yesterday I finally got my '14 SL back from having this exact problem corrected under warranty. It took them three weeks and five days, most of which was spent waiting for the new carpet to replace the soaked original one so it wouldn't smell from mold/whatever. The LEAF support line got the carpet expedited.

The dealer stated that the original blower box had a hole in it from "damage at the factory".

Suggest asking your dealer if they'll be replacing the carpet as well. At least they offered you a loaner up front... my dealer only coughed one up when I came in irate after two weeks wondering what the $%^ was going on.

(And I found the CVT in the loaner Versa interesting but not well suited to hilly Asheville - the engine revved a lot. Still, the car had averaged 38 mpg in its 1800+ miles since new...)

User avatar
jlv
Posts: 534
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: Something leaking under the dash

Sun Jul 20, 2014 5:34 pm

Interesting... I didn't think that the carpet might need replacing. I will mention that when I stop by the service desk tomorrow.
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17)Tesla S 75D (3/17)
Model 3 reservation
(Probably no LEAF2 for me)

User avatar
jlv
Posts: 534
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: Something leaking under the dash

Tue Jul 22, 2014 7:53 am

The update I got today is that the part is on back order as it is not available at this moment in the US! To paraphrase: "if it was available in NY or NC, it would take a day to get the part; if it was available in CA, it would take 3-4 days". At this point, they are telling me "probably" 1-2 weeks before I''ll get the car back again. :cry:

Meanwhile, my Leaf sits on the dealers lot. Any thoughts on recourse here? This morning I checked and the carpet was still slightly damp (I did add the carpet to the items I want them to look at). I'm wondering if I can just drive the Leaf without using the A/C.

I hate to think that my lease payments are getting me this Versa right now. Sure, it's giving me ~38 MPG too, but it takes all the fun out of driving.
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17)Tesla S 75D (3/17)
Model 3 reservation
(Probably no LEAF2 for me)

DaveInAvl
Posts: 174
Joined: Sat Mar 15, 2014 4:11 am
Delivery Date: 18 Mar 2014
Leaf Number: 331649
Location: Asheville, NC

Re: Something leaking under the dash

Tue Jul 22, 2014 1:01 pm

jlv wrote:Meanwhile, my Leaf sits on the dealers lot. Any thoughts on recourse here?.

Getting LEAF Support involved got me the part I was waiting for a lot quicker.
1-877-664-2738

User avatar
jlv
Posts: 534
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: Something leaking under the dash

Wed Jul 23, 2014 9:25 am

DaveInAvl wrote:Getting LEAF Support involved got me the part I was waiting for a lot quicker. 1-877-664-2738
Thanks for the suggestion. I've done that and had a case opened to see if they can expedite the heater core.

My dealership has told me they've already ordered a replacement carpet, but the heater core is still backordered.

Being stuck driving a low powered ICE is the biggest annoyance about this. If my loaner car was a Leaf, I wouldn't be miffed about this at all. Leaf Support told me to save my gas receipts to get them reimbursed, but that's not the issue nearly as much as being stuck with this loaner.
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17)Tesla S 75D (3/17)
Model 3 reservation
(Probably no LEAF2 for me)

User avatar
TomT
Posts: 10564
Joined: Sun Aug 08, 2010 12:09 pm
Delivery Date: 01 Mar 2011
Leaf Number: 000360
Location: Foothills of Granada Hills, CA
Contact: Website

Re: Something leaking under the dash

Wed Jul 23, 2014 9:31 am

Well, it certainly beats the alternative of NO loaner...

jlv wrote:Being stuck driving a low powered ICE is the biggest annoyance about this.
59,991 miles/12 bars/289 Gids/68.54 AHr/101% SOH/101.64% Hx 7May15 w/ new Lizard (barely made the warranty).
71,770 miles/12 bars/256 Gids/59.04 AHr/88% SOH/87.92% Hx 3Mar16 at lease return.

Now driving a 2016 Volt Premier. Model 3 reserved.

User avatar
jlv
Posts: 534
Joined: Thu Apr 24, 2014 6:08 pm
Delivery Date: 30 Apr 2014
Leaf Number: 424487
Location: Massachusetts

Re: Something leaking under the dash

Wed Jul 23, 2014 11:12 am

TomT wrote:Well, it certainly beats the alternative of NO loaner...
True. But, no loaner would be a big surprise to me; in the last 10 years all of my experiences (*) have been that the dealer would provide a loaner car for a major multi-day warranty repair.

And, Nissan has giving a loaner as part of the warranty... viewtopic.php?p=347643#p347643


(*) "all of my experiences" for me means my local Honda and VW dealers
'13 SL+Prem (mfg 12/13, leased 4/14, bought 5/17)Tesla S 75D (3/17)
Model 3 reservation
(Probably no LEAF2 for me)

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