easanchez24
New member
- Joined
- Nov 7, 2015
- Messages
- 2
The "No Charge to Charge" program seems like a scam to me. In the Austin area there area about 98 ChargePoint charge stations, but only about 7 participate in the program. Of those 7, about 4 are behind locked gates at dealerships.
When I enrolled in the three year free No Charge to Charge promotion, I did not fully understand the details and relied on the salesperson's description of the program... for three years, free changing at any charge station that is listed on the card.
I plugged in my car this weekend for the first time and was surprised the ChargePoint company billed me $25 and deducted the 3 hours I was plugged into the station. The call to their "Customer Service" did not go well either, they seemed to be in a loop reading the script and could pointed to their website indicating the station I used was not labeled "NC." The support person refused to pass my call to a supervisor and kept putting me on hold.
Has anyone else faced this?
When I enrolled in the three year free No Charge to Charge promotion, I did not fully understand the details and relied on the salesperson's description of the program... for three years, free changing at any charge station that is listed on the card.
I plugged in my car this weekend for the first time and was surprised the ChargePoint company billed me $25 and deducted the 3 hours I was plugged into the station. The call to their "Customer Service" did not go well either, they seemed to be in a loop reading the script and could pointed to their website indicating the station I used was not labeled "NC." The support person refused to pass my call to a supervisor and kept putting me on hold.
Has anyone else faced this?