rwherrick
Well-known member
Hey guys,
I'm probably going to start a new thread to publicize this, but you all are talking about it like Nissan is "all or nothing", and that it not the case. My friend and I are early adopters with 2011 Leafs. I lost by 4th bar at 48.4k miles and 66months; my friend lost his at 51.1k miles and 61 months. Nissan paid 75% of the cost of my battery replacement, so I only paid $1,564 + tax. My friend had Nissan cover 90% of the replacement cost, so he'll only have to cover 10% of the cost.
Yes, it would be better if Nissan set up a formal "pro-rated" warranty, and notified everyone. But this "out-of-warranty" assistance is not rare. My service advisor alone has handled a number of them. You'll see more on other forums like the Facebook page, which is where I first heard of it. Nissan has complicated criteria for how much assistance they will give, like how far past the warranty you are, what your battery scores are, and how often you've brought your car in for service. So don't expect a lot if you never got your battery tests done, and never paid for service. But everyone who has lost the 4th bar shortly after the warranty has expired should consider calling up Nissan and ask for "out of warranty" assistance at the EV 800 number. If you don't ask, you'll definitely get zero.
Nissan's informal "pro-rated" support has definitely improved my perception on them. Before this, I was ready to say "I'll never buy another Nissan again." They definitely screwed up, and rushed to market a product that didn't meet normal battery degradation expectations, but at least for my friend and I, the settlements Nissan issued were fair compensation for the premature product degradation. It's good to see them starting to invest in protecting the brand again, instead of just trying to minimize warranty costs.
- Bob
I'm probably going to start a new thread to publicize this, but you all are talking about it like Nissan is "all or nothing", and that it not the case. My friend and I are early adopters with 2011 Leafs. I lost by 4th bar at 48.4k miles and 66months; my friend lost his at 51.1k miles and 61 months. Nissan paid 75% of the cost of my battery replacement, so I only paid $1,564 + tax. My friend had Nissan cover 90% of the replacement cost, so he'll only have to cover 10% of the cost.
Yes, it would be better if Nissan set up a formal "pro-rated" warranty, and notified everyone. But this "out-of-warranty" assistance is not rare. My service advisor alone has handled a number of them. You'll see more on other forums like the Facebook page, which is where I first heard of it. Nissan has complicated criteria for how much assistance they will give, like how far past the warranty you are, what your battery scores are, and how often you've brought your car in for service. So don't expect a lot if you never got your battery tests done, and never paid for service. But everyone who has lost the 4th bar shortly after the warranty has expired should consider calling up Nissan and ask for "out of warranty" assistance at the EV 800 number. If you don't ask, you'll definitely get zero.
Nissan's informal "pro-rated" support has definitely improved my perception on them. Before this, I was ready to say "I'll never buy another Nissan again." They definitely screwed up, and rushed to market a product that didn't meet normal battery degradation expectations, but at least for my friend and I, the settlements Nissan issued were fair compensation for the premature product degradation. It's good to see them starting to invest in protecting the brand again, instead of just trying to minimize warranty costs.
- Bob