Cryptizard said:
I am pursuing the lemon law option but it is hard to find a lawyer that is willing to try to understand all the intricacies of electric cars. They basically ask, "did the dealer admit that something was wrong?" and when I say no they won't take the case. As far as the BBB, my dealer already has an F rating and they don't respond to complaints :-(
Now, in this situation a lawyer may not be your best or only option, although I'm NOT a lawyer, and I'm NOT giving legal advice, just advice that it is legal to write a sign, and picket in front of that BBB F-Rated dealership. My elderly (over 80-years-old) mom did this when she was unhappy with a business, that also was rated F by the BBB. If I recall, the sign read, "Be Aware, Rated
F By the BBB" and walked on the sidewalk in front of the business.
This is OT, but the rest of her story:
She was there on several days, with no response. She continued to show up, with her sign. A regional manager came in, and solved the problem, offering my mom an exchange, but they would never follow through, the warranty on the replacement item changed, and the deal was out. So she went back to picketing. My mom stated that one day the manager came out, grabbed her sign, and she followed him around the back of the building where he threw the sign in the dumpster. The police were called, a spectacular Lakeland Police Department officer showed up, did an investigation, went back to the station at some point when his shift was ending and researched, and the manager ended up being charged with assault, and eventually went into a pre-trial anger management class, paid court costs, and $5 for the sign he destroyed. And they STILL let her stand out there picketing. The local newspaper did a story. She continued for TWO YEARS. Not every day, maybe once or twice a week at random times for an hour, and many times making sure to get there on Saturday for at least an hour. The business had a guy, "The Twirler" who stood out with a sign promoting the store, and it was comical how he tried to stand in front of her, he would swear and yell at her, and generally try to intimidate an elderly lady. I noticed another branch of the business at a different location, on an even busier street, and she showed up there. Within MINUTES, that manager was out talking to her, asked her to give him a chance to work on this and hold off picketing until he contacted her. On the way home, there was a call from the manager in Lakeland, stating that this problem would be fixed. So she ended up getting what they could have agreed to within minutes of seeing her, I'm amazed the place is still in business, and the Attorney General from a neighboring county wound up doing an investigation into this company, where it is costing them a huge amount of money, although I don't know if my mom's picketing had any link to that investigation.
Now, any business that has any sense can't have people picketing, and in some ways must work with somebody who shows up. However, having the "Rated
F By the BBB" adds complete legitimacy, and can't be ignored or dismissed as one sole grump showing up. At a car dealership, one customer who sees the sign and turns away, or drives by, can cost them thousands of dollars. Now when it gets to be two, or ten, or twenty, or one hundred, it becomes mathematically impossible to ignore.
