mbender
Well-known member
Ok, so I've got 7300 miles on my 2015 S and I took it to a dealer (not the one I bought it from) for what in my head was the 7500-mile scheduled maintenance. What I think I said though was, "I want my tires rotated", because that's really all the 'maintenance' that I've ever had done in 2+ years of LEAF ownership. I asked if the multi-point inspection was included (at no charge) and was told yes, it will be "thrown in". I was given a paper to sign and did so without looking closely at it*.
Well, it turns out that there was, or probably was, a price handwritten down (and typed in later) for labor. I was about to leave when I was asked, "So how are you going to pay for that?" I put up a little resistance saying I never paid for that with the first LEAF and he "convinced" me (I was ready to leave and didn't feel like arguing) that the previous one must have had the maintenance plan included. I wasn't positive that it hadn't been (it was not), so I accepted that possibility.
I talked to a knowledgeable acquaintance later who said that no, there should be no charge for scheduled maintenance services. And that's when I realized that I never explicitly said that that's what I came in for.
So,
I plan to go back to try to resolve it amicably, but any advice is always welcome... (thanks)
ps. Charge was "only" $36, but even it were $5, it's the principle of the thing, no?
* duh, I know, but I thought it was all just a formality for the 7500-mile 'tune-up'...
Well, it turns out that there was, or probably was, a price handwritten down (and typed in later) for labor. I was about to leave when I was asked, "So how are you going to pay for that?" I put up a little resistance saying I never paid for that with the first LEAF and he "convinced" me (I was ready to leave and didn't feel like arguing) that the previous one must have had the maintenance plan included. I wasn't positive that it hadn't been (it was not), so I accepted that possibility.
I talked to a knowledgeable acquaintance later who said that no, there should be no charge for scheduled maintenance services. And that's when I realized that I never explicitly said that that's what I came in for.
So,
- Should I have been charged?
- Does the 200 mile difference between 7500 and 7300 hurt or "disqualify" me?
- Do I have any recourse?
- One possible thing going for me on this front is that I never signed the credit card invoice with the charge on it. (I was in my car ready to leave, so I gave him my card and he returned with the receipt, but it was not signed.)
- Could or should I just tell my bank that I never authorized that charge and decline to pay it? (or will they too charge me a fee for this?!)
I plan to go back to try to resolve it amicably, but any advice is always welcome... (thanks)
ps. Charge was "only" $36, but even it were $5, it's the principle of the thing, no?
* duh, I know, but I thought it was all just a formality for the 7500-mile 'tune-up'...