cc: my nissan leaf.com discussion forum; CAA.ca
Mr. Patterson,
Last Aug. I brought my Nissan Leaf to your Maple Nissan facility for service because the brake warning light came on. I was advised that a sensor failed and needed replacing. Your service manager told me that the sensor is "buried" and the car would have to be "powered down" because it's unsafe for the technician to work on it.
I found that the sensor is on the bottom of the master cylinder and was able to replace it in less than fifteen minutes, myself, in my driveway, with a wrench. I paid $174.00 for the sensor.
Your estimate is attached - $1045.00
Last month I came back for service for a recommended cabin air filter and brake fluid flush.
I was told by the same Service Manager that the brakes need immediate service. I told him I'm not experiencing any vibration or any braking issue. He said "the rotors were gouging into the pads" I said "you mean the pads are digging into the rotors" He said "no, the other way around, and there is no friction material left" - very unusual, I told him I would think about it.
I took the car to my local garage. Please see attached their report; no brake service needed for 20,000km.
Your estimate is attached - $956.00
My question is why would you want to destroy a relationship with a customer who purchased his vehicle from you?
I think this treatment is deplorable, verging on illegal and certainly dishonest.
Mr. Patterson,
Last Aug. I brought my Nissan Leaf to your Maple Nissan facility for service because the brake warning light came on. I was advised that a sensor failed and needed replacing. Your service manager told me that the sensor is "buried" and the car would have to be "powered down" because it's unsafe for the technician to work on it.
I found that the sensor is on the bottom of the master cylinder and was able to replace it in less than fifteen minutes, myself, in my driveway, with a wrench. I paid $174.00 for the sensor.
Your estimate is attached - $1045.00
Last month I came back for service for a recommended cabin air filter and brake fluid flush.
I was told by the same Service Manager that the brakes need immediate service. I told him I'm not experiencing any vibration or any braking issue. He said "the rotors were gouging into the pads" I said "you mean the pads are digging into the rotors" He said "no, the other way around, and there is no friction material left" - very unusual, I told him I would think about it.
I took the car to my local garage. Please see attached their report; no brake service needed for 20,000km.
Your estimate is attached - $956.00
My question is why would you want to destroy a relationship with a customer who purchased his vehicle from you?
I think this treatment is deplorable, verging on illegal and certainly dishonest.