I just bought a 2015 Nissan Leaf S. Recently, I have been having trouble with trickle charging which I mentioned in an alternate thread, I have been visiting a Level 3 charge unit which is close to my house. This charge unit is run by ChargePoint.
I am able to use the unit to charge my car. But the last two days, after the charge has completed, I am unable to remove the Level 3 charging plug. Both times I have had to wait on the phone while they restart the unit and then finally reboot the unit and after three times, I am pulling really hard and all of a sudden it releases. Shouldn't it automatically unlock when the charging is complete?
I have several questions. Do I have control over whether the plug is released? I have had my lock set to auto, and I press 'unlock' on my key, but it still doesn't release. My lock switch in the car has three options, "auto", "lock" and "release". I didn't think of this, but if I press the "charge port lid" button, will this release the lock? Also, do these locking buttons apply to the trickle charge port as well as the for the quick charge port?
Is there some sequence of buttons I can press which will guarantee that I can remove the charging plug?
Also, why is it that rebotting the charge unit and trying to restart it allows me to release the plug without pressing any buttons? I would like to resolve this without talking to the support people on the phone. Today the lady at ChargePoint was getting annoyed with me and I felt like she wasn't going to reboot the unit and my car might be stuck to the charging unit. I woud like to avoid this in the future. Can anybody help?
I am able to use the unit to charge my car. But the last two days, after the charge has completed, I am unable to remove the Level 3 charging plug. Both times I have had to wait on the phone while they restart the unit and then finally reboot the unit and after three times, I am pulling really hard and all of a sudden it releases. Shouldn't it automatically unlock when the charging is complete?
I have several questions. Do I have control over whether the plug is released? I have had my lock set to auto, and I press 'unlock' on my key, but it still doesn't release. My lock switch in the car has three options, "auto", "lock" and "release". I didn't think of this, but if I press the "charge port lid" button, will this release the lock? Also, do these locking buttons apply to the trickle charge port as well as the for the quick charge port?
Is there some sequence of buttons I can press which will guarantee that I can remove the charging plug?
Also, why is it that rebotting the charge unit and trying to restart it allows me to release the plug without pressing any buttons? I would like to resolve this without talking to the support people on the phone. Today the lady at ChargePoint was getting annoyed with me and I felt like she wasn't going to reboot the unit and my car might be stuck to the charging unit. I woud like to avoid this in the future. Can anybody help?