theoldchum
Member
I recently purchased a 2011 Nissan Leaf with 26K on the odometer from Carmax. The capacity Bars indicated 10 bars of battery capacity and 52 miles range at 80% charge. I took possession of the car knowing that if the battery was bad Nissan retroactively upgraded the warranty to a complete replacement if the capacity fell below 9 bars which equates to roughly 70% of capacity. I brought the car to the dealer and Carmax agreed to pay the the diagnostics fee and I received a battery report with almost all 5 stars and 1- 4 star. I spoke to the technician and he stated he reset the car to charge 100% and I should get better range. It went 16 miles to turtle and indicated 57 miles range at full charge. I contacted The Nissan Leaf Customer Care Dept. and told them the dash board battery capacity gauge and range are woefully inaccurate and that Nissan needs to replace the battery since the real usable capacity of the battery has fallen below 20%. They asked if the dealer ever road tested the car, I knew the didn't. Now the dealer has had the car for over a week now and did more testing. The service adviser almost crapped his pants getting the car back to the dealership after a 10 mile test drive on the highway. Now Nissan wants the dealer to fiddle fart around for weeks longer unsealing testing and changing changing a module or 2 and see if that fixes it. I live in the Las Vegas Valley and the dealer doesn't want to proceed that way and frankly I am fed up with Nissan trying to place, as the dealer put it, "a band aid on the problem". My service adviser said he's never had such trouble getting them to go along with the dealer recommendation. When I requested a factory certified engineer be sent to check the car, In Nissan Leafs Consume Affairs own words, they consider the dealer to be their "eyes and ears" and " are qualified to asses the vehicle and decide what needs to be done to fix the car" I am taking my grievance to the next level with Nissan Consumer Affairs.