So, I bought a 2016 Leaf SV, with the 30 kWh battery in March. It had 9 bars on the SOH meter, but I thought, well, when it drops to 8 bars, I'll take it in to the dealer, and they'll fix it under warranty.
Last week it dropped to 8 bars, I took it in, and they didn't honor the warranty. They confirmed that it was down to 8 bars, but to quote the service document, "Gradual loss of capacity is a normal battery characteristic."
I looked it up, and this car has a 96 month / 100,000 mile battery capacity coverage that kicks in "below nine bars".
So what gives? Is the dealer just misinformed? Clueless? Do I need to call them back and say "hey, you missed something!" If calling the service manager doesn't work, what's the next step?
Thanks!
Last week it dropped to 8 bars, I took it in, and they didn't honor the warranty. They confirmed that it was down to 8 bars, but to quote the service document, "Gradual loss of capacity is a normal battery characteristic."
I looked it up, and this car has a 96 month / 100,000 mile battery capacity coverage that kicks in "below nine bars".
So what gives? Is the dealer just misinformed? Clueless? Do I need to call them back and say "hey, you missed something!" If calling the service manager doesn't work, what's the next step?
Thanks!