kindred
Posts: 16
Joined: Tue Apr 11, 2017 9:24 pm
Delivery Date: 12 Apr 2017

2017 Leaf battery warranty

Mon Mar 08, 2021 5:46 pm

Hi All,

last week my 2017 Leaf finally lost its 4th bar with 64,000 miles and, I brought it to the dealership. The good news, the 30kw batter is under warranty and qualifies for replacement under warranty. The bad news, it will take up to two months for Nissan to ship the replacement battery.

I had some questions the service lady couldn't answer.

1. Will the battery be new or refurbished?
2. Will the battery be the same 30KW battery design with the same capacity issues or something more advanced?
3. Is there anything I need to be aware of when I get the battery replaced?

Thanks in advance!

goldbrick
Posts: 1259
Joined: Tue Aug 01, 2017 3:33 pm
Delivery Date: 01 Aug 2017
Leaf Number: 311806
Location: Boulder, CO

Re: 2017 Leaf battery warranty

Mon Mar 08, 2021 5:50 pm

Lucky you. Odds are, you will get a new 40kWh battery. The warranty period will still be 8 years/100k miles from when the car was put into service (when it drove off the dealers lot) but the 40kWh batteries seem to last quite well so you should be good for a long time. Once the battery arrives it should take the dealer only a day to swap the pack. Some dealers will provide a loaner during this time but I don't know if all do. Best of luck and congrats, your Leaf will be better than new.

cwerdna
Posts: 12019
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: 2017 Leaf battery warranty

Mon Mar 08, 2021 6:08 pm

Battery capacity is measured in kWh, not "kw" nor "KW".

The TSB mentioned at viewtopic.php?p=600227#p600227 mentions 40 kWh packs being warranty replacements for 30's...

'19 Bolt Premier
'13 Leaf SV w/premium (former)
'13 Leaf SV w/QC + LED & premium (lease over)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

SageBrush
Forum Supporter
Posts: 6265
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: NM

Re: 2017 Leaf battery warranty

Mon Mar 08, 2021 7:48 pm

kindred wrote:
Mon Mar 08, 2021 5:46 pm
I had some questions the service lady couldn't answer.

1. Will the battery be new or refurbished?
2. Will the battery be the same 30KW battery design with the same capacity issues or something more advanced?
Nissan has a lot of wiggle room. You will know for sure what they decided when you get the car back, but a 40 kWh pack seems likely based on what Nissan has done lately in N. America. The warranty language is that Nissan has to restore your pack to 9 bars in whatever manner they see fit, using their current pack tech. That is a low bar, but presumably due to practical inventory considerations Nissan has been giving more. YMMV. Worse case, it could be a used, crappy 9 bar 30 kWh pack. Second worse case, it could be a crappy 40 kWh pack that failed QA. Best case, you get a new, 'standard' 40 kWh pack.
2013 LEAF 'S' Model with QC & rear-view camera
Bought Jan 2017 from N. California
Two years in Colorado, now in NM
03/18: 58 Ahr, 28k miles
11/18: 56.16 Ahr, 30k miles
09/20: 54.3 Ahr; 38k miles
-----
2018 Tesla Model 3 LR, Delivered 6/2018

kindred
Posts: 16
Joined: Tue Apr 11, 2017 9:24 pm
Delivery Date: 12 Apr 2017

Re: 2017 Leaf battery warranty

Wed Mar 10, 2021 2:38 pm

Thank you for the responses. I will let everyone know how it works out in two months.

Update: The Nissan dealership has had my Leaf for 4 days going on 5 days. I am not sure what is taking so long for the battery replacement.

Update 2: The dealership still has my car going on 2 weeks. They encountered a master code alert that they cant figure out, they called in a specialist.

kindred
Posts: 16
Joined: Tue Apr 11, 2017 9:24 pm
Delivery Date: 12 Apr 2017

Re: 2017 Leaf battery warranty

Tue Apr 27, 2021 9:36 am

Final Update:

After 4 weeks I finally picked up my Leaf with 40 kwh battery.

Nissan sent the wrong battery for my replacement, that is why it was receiving a master error code. I had to wait for another replacement battery to arrive.

It cost Nissan $34,200 (they showed me the bill) for the warranty repair because of the battery mix up.

They should of just given me the cash!

goldbrick
Posts: 1259
Joined: Tue Aug 01, 2017 3:33 pm
Delivery Date: 01 Aug 2017
Leaf Number: 311806
Location: Boulder, CO

Re: 2017 Leaf battery warranty

Tue Apr 27, 2021 12:16 pm

Good for you! I have to think that $34k bill has something to do with tax write-offs.....I can't imagine how one new battery could cost them that much. Either way, you came out ahead. Enjoy the 'new' car.

knightmb
Posts: 942
Joined: Mon Jan 12, 2015 7:41 pm
Delivery Date: 26 Feb 2021
Leaf Number: 306291
Location: Franklin, TN

Re: 2017 Leaf battery warranty

Tue Apr 27, 2021 12:43 pm

kindred wrote:
Tue Apr 27, 2021 9:36 am
Nissan sent the wrong battery for my replacement, that is why it was receiving a master error code. I had to wait for another replacement battery to arrive.
I wonder if the dealership had to send that battery back or if they still have it.... for sale? ;)
2020 Leaf SL Plus - (Manufacture Date March 2020)
2013 Leaf SV (8 faithful years of service before trade in at 75,679 miles)

kindred
Posts: 16
Joined: Tue Apr 11, 2017 9:24 pm
Delivery Date: 12 Apr 2017

Re: 2017 Leaf battery warranty

Tue Apr 27, 2021 3:51 pm

The dealership said they have to keep the wrong battery because it was already installed. They couldn't send it back to Nissan. Nissan just ate the cost of both batteries and labor. I am not sure what they did with the other battery.

SageBrush
Forum Supporter
Posts: 6265
Joined: Sun Mar 06, 2011 2:28 am
Delivery Date: 13 Feb 2017
Location: NM

Re: 2017 Leaf battery warranty

Tue Apr 27, 2021 5:01 pm

kindred wrote:
Tue Apr 27, 2021 3:51 pm
Nissan just ate the cost of both batteries and labor.
How does one 'eat the cost' of what is already owned ?

Ignore the invoice #s -- they are BS. Enjoy the battery !
2013 LEAF 'S' Model with QC & rear-view camera
Bought Jan 2017 from N. California
Two years in Colorado, now in NM
03/18: 58 Ahr, 28k miles
11/18: 56.16 Ahr, 30k miles
09/20: 54.3 Ahr; 38k miles
-----
2018 Tesla Model 3 LR, Delivered 6/2018

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