cwerdna
Posts: 10774
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Drive The ARC (DTA) and EVgo

Fri Jun 05, 2020 10:57 pm

From https://drivethearc.com/news/, https://drivethearc.com/covid-19-update ... -services/ from May 27, 2020 says "(*) 100% discount PromoTicket is available until our further notice."

There are guys in a Bolt FB group claiming that "DTA" provides free SAE Combo charging now, as well.

edit:
After contacting Drive The Arc about free promo tickets for SAE Combo charging via the form at https://drivethearc.com/charging-station-faqs/ which apparently goes to EVgo support, they said in part:
"I can confirm that Drive the Arc is offering this to both CHAdeMO and CCS EVs. You will need to enroll and link your DTA account to EVgo within the app. And be sure to activate your session within the DTA app on a DTA charger..."

update 2:
I was able to successfully charge my Bolt for free using SAE Combo on one of the above. More details at https://www.chevybolt.org/threads/calif ... ost-545551. Be sure to check your EVgo account via their web site (https://account.evgo.com/secured/transactions) or app for proper courtesy/misc credit.

I picked up almost 30 kWh. My 1st session ended abruptly as my Bolt's thermal management kicked on. Apparently, I hit the 45 minute session limit and had to get another promo ticket to continue.

I have to say, their app and web site seem rather complex. Oddly, I couldn't check my charging session status from the DriveTheArc app. But, one thing that was quite interesting and helpful is that their app would actually show the latest 50 sessions on a station with their dates, times and whether they were success or fail along w/totals per day.

'19 Bolt Premier
'13 Leaf SV w/premium (owned)
'13 Leaf SV w/QC + LED & premium (lease over)

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cwerdna
Posts: 10774
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Drive The ARC (DTA) and EVgo

Sun Jun 14, 2020 6:54 pm

Update: I charged my Bolt again last night for free via SAE Combo but on a different DTA location. I picked up another ~21 kWh.

As another Bolt driver told me, the credit in EVgo's app shows up 15 minutes after you get "charged" $. (Well, at least the time stamps are 15 minutes apart.)

Also, as I posted elsewhere, DTA's report of "success" can be wrong. I used charger DC1 at the location I was at and 2/2 sessions failed w/a communication failed error before charging even began. I switched to the other DC FC there and that worked fine. Both my failed sessions were reported as "success" in DTA's app. :roll:

'19 Bolt Premier
'13 Leaf SV w/premium (owned)
'13 Leaf SV w/QC + LED & premium (lease over)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

cwerdna
Posts: 10774
Joined: Fri Jun 03, 2011 4:31 pm
Delivery Date: 28 Jul 2013
Location: SF Bay Area, CA

Re: Drive The ARC (DTA) and EVgo

Sun Jun 28, 2020 12:05 am

I used DTA again at the 1st location I'd been going to. 1 DC FC in the DTA app was reported as being down on the CHAdeMO side. I tried the SAE Combo side over 5 times and couldn't get it to start. Would hit a communications error. I called EVgo to report it while waiting for the Bolt below.

The other DC FC was in use by a Bolt. I talked to the driver and he was surprisingly clueless. He had red HOV stickers which https://www.dmv.ca.gov/portal/vehicle-r ... ool-lanes/ says were issued in 2018. He was charging up to pretty full (past 90%) and he asked me why it was getting slower and slower. He said he had some long drive ahead of him tomorrow and was trying to get to full. He yielded to me once he hit his 45 minute session limit.

He brought up living in an apartment from our convo, it sounded like he was talking about the stock L1 120 volt EVSE. He said he plugged it in one night and thought it'd charge up quickly. And, it didn't, to his surprise. I explained 12 amps * 120 volts = 1.44 kW vs. 60 kWh battery.

Also, it sounded like he didn't know about the charging networks in the area as he asked me about other stations. I showed him Plugshare and mentioned a few providers. The broken DC FC actually had graphics on screen talking about DrivetheARC, discounted charging ,etc.

The above driver apparently didn't know about DTA and was paying. He pulled out his ChargePoint card so I guess he took advantage of roaming agreement between EVgo and ChargePoint. He might be in for a shock in terms of price (or maybe he is used to it?) The current non-member rate for EVGo in the Bay Area is 30 cents/minute and thus his 45 minute session would've cost him $13.50 with it going quite slow when the session stopped.

I briefly showed him the app, told him about signing up for DTA, EVgo, linking the 2 accounts and getting a promo ticket.

One annoying part is that normally, I receive credit 15 minutes after the charge. I only got credit on my 2nd session ($4.20). The other one ($13.50), I didn't receive credit for. :( I verified that for sure I had a 100% promo ticket for that 45 minute session. I ended up calling DTA support to report it. Hope they properly credit me in the end. Otherwise, I'll be pretty pissed as that $13.50 only got my 18.85 kWh since I started at above 55% and let it keep going until I hit my 45 minute session limit.

Also, I've found that once Bolt gets somewhere past ~90% SoC, charging rate slows to about 11 kW.

Interestingly enough, a couple came by walking their dogs looking at the chargers. I talked to them briefly and they said they had a Bolt and didn't know about DTA and the free charging. So, I explained to them, as well. I asked if they had the DC FC inlet w/the orange flap to which they said yes.

I'd been at this location about a week earlier and there was a black gen 1 Leaf (he said he had a '13 SV w/over 130K miles on it) successfully using the charger was down today. He'd been taking advantage of free DTA juice for awhile now. For him, it was more incentive to keep his Leaf. Sounded like he wouldn't still have it if it weren't for the free juice. I didn't look but he said he was at 9 capacity bars now and lived near the charger.

update: Re: credit, I guess my call to DrivetheARC support did some good. I received my $13.50 credit many hours later, at 3 am. Yay!

'19 Bolt Premier
'13 Leaf SV w/premium (owned)
'13 Leaf SV w/QC + LED & premium (lease over)

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cwerdna
Posts: 10774
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Re: Drive The ARC (DTA) and EVgo

Fri Jul 03, 2020 5:30 pm

cwerdna wrote:
Sun Jun 28, 2020 12:05 am
One annoying part is that normally, I receive credit 15 minutes after the charge. I only got credit on my 2nd session ($4.20). The other one ($13.50), I didn't receive credit for. :( I verified that for sure I had a 100% promo ticket for that 45 minute session. I ended up calling DTA support to report it. Hope they properly credit me in the end. Otherwise, I'll be pretty pissed as that $13.50 only got my 18.85 kWh since I started at above 55% and let it keep going until I hit my 45 minute session limit.

Also, I've found that once Bolt gets somewhere past ~90% SoC, charging rate slows to about 11 kW.
...
update: Re: credit, I guess my call to DrivetheARC support did some good. I received my $13.50 credit many hours later, at 3 am. Yay!
I used another DTA location w/my Bolt last night sorta on the way home from an excursion.

The particular BTC Power charging was taller and had a similar handle and cable to the heavier ones that Electrify America has. Unfortunately, even though my handle got locked to the car (you can hear the actuator), my sessions would stop about 1 to 3 minutes in. There was sort of a hint on Plugshare check-ins so I parked sideways so that the cable didn't need to reach that far. Didn't help. Still had a stoppage.

Finally, I was able to sort of support the cable via one of the vertical posts and that helped. I had 45 minute + another 20 minute session w/o issue.

Unfortunately, I hit the credit issue again. One session ($13.50) I received no credit for. This time, I pinged EVgo via their web site's support form. They didn't get the right session in the reply so I had to reply again w/more info and they finally credited me.

For the CCS fanboys/anti-CHAdeMO people who keep wanting CHAdeMO to go away, please take a look at https://www.torquenews.com/8861/chevrol ... orrections. The Spark EV issue is known but I haven't followed closely. The problems w/the heavier cables and handles + needing to lift so that the handshake can complete and the handle can get locked to the car are also known, but not every knows about that as evidenced by fairly common complaints about EA (charger "didn't work") on Bolt FB groups. People echo needing to lift/support the handle to start a session + the usual use the app, not a credit card many many times. Often the reply is "oh, I didn't know about that". (Obviously the app vs. credit card reader issue is EA specific and nothing to do w/CCS.)

And yes, I did that, as well. I had no problem starting the session nor with it locking to the car. It would just stop 1 to 3 minutes with charging "finished" and no indication anywhere as to why (e.g. error).

At least CHAdeMO has an some more evolution time and doesn't have this sort of issue, AFAIK whereas CCS cars have been shipping in the US since early 2014 (https://insideevs.com/news/320873/chevr ... v-w-video/) and we still have problems or new ones (e.g. heavy liquid cooled cables).

And, to top it off, on CCS, the locking mechanism is on the car side and can lead to problems like https://www.audiworld.com/forums/audi-e ... a-2984096/. (Remember that Electrify America, what that guy used is a wholly-owned subsidiary of VW of America. VW owns Audi, the company.)

'19 Bolt Premier
'13 Leaf SV w/premium (owned)
'13 Leaf SV w/QC + LED & premium (lease over)

Please don't PM me with Leaf questions. Just post in the topic that seems most appropriate.

DaveinOlyWA
Posts: 14890
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Re: Drive The ARC (DTA) and EVgo

Wed Jul 08, 2020 6:43 am

cwerdna wrote:
Fri Jul 03, 2020 5:30 pm
cwerdna wrote:
Sun Jun 28, 2020 12:05 am
One annoying part is that normally, I receive credit 15 minutes after the charge. I only got credit on my 2nd session ($4.20). The other one ($13.50), I didn't receive credit for. :( I verified that for sure I had a 100% promo ticket for that 45 minute session. I ended up calling DTA support to report it. Hope they properly credit me in the end. Otherwise, I'll be pretty pissed as that $13.50 only got my 18.85 kWh since I started at above 55% and let it keep going until I hit my 45 minute session limit.

Also, I've found that once Bolt gets somewhere past ~90% SoC, charging rate slows to about 11 kW.
...
update: Re: credit, I guess my call to DrivetheARC support did some good. I received my $13.50 credit many hours later, at 3 am. Yay!
I used another DTA location w/my Bolt last night sorta on the way home from an excursion.

The particular BTC Power charging was taller and had a similar handle and cable to the heavier ones that Electrify America has. Unfortunately, even though my handle got locked to the car (you can hear the actuator), my sessions would stop about 1 to 3 minutes in. There was sort of a hint on Plugshare check-ins so I parked sideways so that the cable didn't need to reach that far. Didn't help. Still had a stoppage.

Finally, I was able to sort of support the cable via one of the vertical posts and that helped. I had 45 minute + another 20 minute session w/o issue.

Unfortunately, I hit the credit issue again. One session ($13.50) I received no credit for. This time, I pinged EVgo via their web site's support form. They didn't get the right session in the reply so I had to reply again w/more info and they finally credited me.

For the CCS fanboys/anti-CHAdeMO people who keep wanting CHAdeMO to go away, please take a look at https://www.torquenews.com/8861/chevrol ... orrections. The Spark EV issue is known but I haven't followed closely. The problems w/the heavier cables and handles + needing to lift so that the handshake can complete and the handle can get locked to the car are also known, but not every knows about that as evidenced by fairly common complaints about EA (charger "didn't work") on Bolt FB groups. People echo needing to lift/support the handle to start a session + the usual use the app, not a credit card many many times. Often the reply is "oh, I didn't know about that". (Obviously the app vs. credit card reader issue is EA specific and nothing to do w/CCS.)

And yes, I did that, as well. I had no problem starting the session nor with it locking to the car. It would just stop 1 to 3 minutes with charging "finished" and no indication anywhere as to why (e.g. error).

At least CHAdeMO has an some more evolution time and doesn't have this sort of issue, AFAIK whereas CCS cars have been shipping in the US since early 2014 (https://insideevs.com/news/320873/chevr ... v-w-video/) and we still have problems or new ones (e.g. heavy liquid cooled cables).

And, to top it off, on CCS, the locking mechanism is on the car side and can lead to problems like https://www.audiworld.com/forums/audi-e ... a-2984096/. (Remember that Electrify America, what that guy used is a wholly-owned subsidiary of VW of America. VW owns Audi, the company.)
Interesting. On my charge @ Vancouver Plaza EA, the first attempt failed likely because I powered car on too soon after the charge started. It takes a few seconds longer for the power to max out than what I am used to so I thought I would have to unplug and restart the session but the plug was locked to car.

But there was a reset button on the station so I hit that and and 10 seconds later I was charging. Easiest reset process EVER.

Its "possible" that my wiggling the plug a bit might have seated it better but I don't feel that is likely
2011 SL; 44,598 mi, 87% SOH. 2013 S; 44,840 mi, 91% SOH. 2016 S30; 29,413 mi, 99% SOH. 2018 S; 25,185 mi, SOH 92.23%. 2019 S Plus; 11,333.1 mi, 93.73% SOH
My Blog; http://daveinolywa.blogspot.com" onclick="window.open(this.href);return false;

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