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Better train your dealership EV techs

Posted: Sat Jul 27, 2019 9:19 am
by azdimy
If Nissan wants to mass market EVs, They should really train more and better the dealership technicians.
Fixing issues take way too much time at your dealerships vs the standard gas cars. My '18 Leaf has spent 30 days and counting at the dealership where I leased it for an A/C issue because of limited knowledge of the technician/only the EV tech can work on leafs even for an A/C problem which should not be that different from a gas equivalent/ the same EV tech may or may not be covering multiple dealerships in the area which means he s not often on site/parts for new leaf seem to take a lot more time to get if I believe what the service advisor tells me
Nissan , please improve on this faster!
I cannot believe you've been selling Leafs since '11 and it feels like in some area your representatives make it sound like this is all new to them

Re: Better train your dealership EV techs

Posted: Sat Jul 27, 2019 1:19 pm
by GerryAZ
It depends upon the dealer. I have had great service since 2011. It took about 6 hours for the battery replacement in my 2011, including time at L2 charging to get enough charge so I could drive home (waited several weeks for the battery to be shipped from Japan, though). I have read horror stories on the forum, but the LEAF Techs at the dealer close to my house are very good.

Re: Better train your dealership EV techs

Posted: Sat Jul 27, 2019 1:23 pm
by LeftieBiker
The A/C system used by the heatpump-equipped Leafs is actually very different from that used with ICE cars. The version without heatpump may be more similar, but I'm not sure about that.

Re: Better train your dealership EV techs

Posted: Sat Jul 27, 2019 6:58 pm
by Nubo
A couple of points to be fair to Nissan

-- The AC system uses high-voltage from the main pack, so some AC work will require someone familiar with high-voltage work (the "EV guy")

-- Even though the folks here are EV/Leaf familiar, it's not a high-volume sales car. Many Nissan dealerships may well see them only rarely if at all.

Not sure how to explain the long parts procurement delays though unless they don't even bother stocking their regional warehouses.

Re: Better train your dealership EV techs

Posted: Sun Jul 28, 2019 1:03 am
by dsh
What was the problem with your 2018 A/C?

Re: Better train your dealership EV techs

Posted: Sun Jul 28, 2019 9:07 am
by GerryAZ
FWIW, there have been no A/C issues with either of my LEAFs. I will not tolerate a car with marginal A/C so I like the Leaf because I can pre-cool it while plugged in and it works very well while driving in my hot climate. The power draw drops to about 1.5 kW when stopped or driving less than 18 mi/hr (when pedestrian warning is on) so the discharge temperature is not as cold as when driving faster (will draw 4 kW or more under high ambient conditions if car is hot inside), but it is still better than many other cars while parked and great while driving. The power draw did not drop when stopped when the 2011 was new, but a software update (recall) changed that within the first year. There are some settings that limit maximum compressor speed (and noise) while parked (or stopped in traffic) which can be changed using Consult 3+ so the cooling while stopped could be inadequate under high ambient conditions if those settings are low (mine are set to maximum allowable).

Re: Better train your dealership EV techs

Posted: Sun Jul 28, 2019 12:42 pm
by dsh
GerryAZ wrote:
Sun Jul 28, 2019 9:07 am
FWIW, there have been no A/C issues with either of my LEAFs. I will not tolerate a car with marginal A/C so I like the Leaf because I can pre-cool it while plugged in and it works very well while driving in my hot climate. The power draw drops to about 1.5 kW when stopped or driving less than 18 mi/hr (when pedestrian warning is on) so the discharge temperature is not as cold as when driving faster (will draw 4 kW or more under high ambient conditions if car is hot inside), but it is still better than many other cars while parked and great while driving. The power draw did not drop when stopped when the 2011 was new, but a software update (recall) changed that within the first year. There are some settings that limit maximum compressor speed (and noise) while parked (or stopped in traffic) which can be changed using Consult 3+ so the cooling while stopped could be inadequate under high ambient conditions if those settings are low (mine are set to maximum allowable).
How do we update Consult 3+ to set maximum allowable compressor speed? Can the Nissan dealer do this easily??

Re: Better train your dealership EV techs

Posted: Sun Jul 28, 2019 12:49 pm
by cwerdna
^^^
Consult III Plus is a laptop with Nissan's special expensive copy-protected (and based upon subscription) software:
https://www.nissan-techinfo.com/dept.aspx?dept_id=25
https://www.aetools.us/products/nissan- ... -iii-plus/

Re: Better train your dealership EV techs

Posted: Sun Jul 28, 2019 1:04 pm
by dsh
dsh wrote:
Sun Jul 28, 2019 12:42 pm
GerryAZ wrote:
Sun Jul 28, 2019 9:07 am
FWIW, there have been no A/C issues with either of my LEAFs. I will not tolerate a car with marginal A/C so I like the Leaf because I can pre-cool it while plugged in and it works very well while driving in my hot climate. The power draw drops to about 1.5 kW when stopped or driving less than 18 mi/hr (when pedestrian warning is on) so the discharge temperature is not as cold as when driving faster (will draw 4 kW or more under high ambient conditions if car is hot inside), but it is still better than many other cars while parked and great while driving. The power draw did not drop when stopped when the 2011 was new, but a software update (recall) changed that within the first year. There are some settings that limit maximum compressor speed (and noise) while parked (or stopped in traffic) which can be changed using Consult 3+ so the cooling while stopped could be inadequate under high ambient conditions if those settings are low (mine are set to maximum allowable).
How do we update Consult 3+ to set maximum allowable compressor speed? Can the Nissan dealer do this easily??
Does anyone have the software update (recall) number from 2011 that changed the settings that limit maximum compressor speed (and noise) while parked (or stopped in traffic), which can be changed using Consult 3+?? I want to make the LEAF Technician aware of this so compressor settings can be set back to Maximum allowable speed.

Re: Better train your dealership EV techs

Posted: Sun Jul 28, 2019 4:25 pm
by GerryAZ
The maximum allowable speed setting was lowered by the software update. I think it also lowered the default setting below the maximum allowable. Therefore, there is some benefit to increasing the settings if they are not already set to maximum. I think there are two settings (one while pre cooling and one while in ready mode), but am going from memory. The recall was for 2011, but later cars have the same settings--I paid the dealer to set them to maximum allowable on my 2015. They set the 2011 to maximum allowable after I noticed less effective A/C (after the software update).