Blink double billing?

[BiosDude]

I just noticed that both of my $20 credit card charges have cleared, so I sent an email to Blink. Here's the email I sent:

Howdy Blink,

I’ve been double billed last month. Below is a snippet of my recent cleared charges from my credit card company and my account info from Blink. As you can see, I was charged twice for the $20 balance, yet only got credit for one on your end. How soon can I expect you to fix this by either issuing a credit card refund or crediting my Blink account?

My Blink account info is:
yada, yada, yada

They responded with this in 5 minutes:

Thank you for contacting the Blink Network. The refund was issued to your credit card and usually takes about 3-5 business days to populate on your credit card statement. If you have any further questions or concerns, feel free to call or email anytime; we are available 7 days a week from 9a-12a EST for your convenience.

Best Regards,

Heather Kwasnik
Blink Network Contact Center
e: [email protected]| d: +1.888.998.2546 | f: +1.248.232.5425

I thought some of you might like the contact info or maybe the fact that they are responding to questions very promptly!

 

[user 10599]

Okay, my credit card is now showing that the double charge was corrected the next day, it just took several days for the refund to post. I don't know why charges post same day or day after, but refunds take a while. But that seems to be systemic for credit cards, not specific to Blink.

So, all is good again, except of course they are bankrupt which raises a question about the continued availability of their chargers. I like the concept and they seem to have most of the chargers I've found thus far. I found 1 Clipper Creek and 1 ChargePoint. All the others I've found so far are Blink. So I really hope these continue to be available.