Thanks Crystal. Very timely and fair. I'll note this on PlugShare. - Pat
Sent from my iPhone
On Jun 2, 2014, at 10:07 AM, "Crystal Mears" <
[email protected]> wrote:
Hello Patrick,
Thank you for contacting the Blink Network. It is our goal to make EV charging an increasingly easier, more understandable, and better total experience for any EV driver utilizing our services. We have investigated the session history under your account and it looks like you have incurred additional fees Due to a charger malfunction. As a valued Blink member, we have gone ahead and issued a one-time credit of $5 to your account for the time when little or no energy was dispensed. We have set the unit for service and it should be up and running in little time.
As the Blink infrastructure continues to grow, our charging rates also grow to meet the demand of newer vehicles being released into the market.
We will also be rolling out kWh based pricing to the Blink Network over the coming months, in states where state PUC’s have passed laws that allows for billing by kWh – among other pricing changes we are considering, such as shorter time periods. We’ll be communicating more about this as we get closer to rolling out these changes.
If you have any questions, we are available 24 hours a day, seven days a week at (888) 998-BLINK or at
[email protected].
Thank you for choosing Blink Network and have a great day!