OrientExpress wrote:Honestly, you didn't do your homework, and that's the basis for a class action?
A warranty is a warranty and it has specific time limits.
We took really good care of the battery, tried to charge it only to 80% to prolong its life. We lost the 4th bar just a few month after the “warranty” ended.
Nissan sold us an extended “gold coverage warranty”, assuring us that this warranty should cover all the issues.
However, what disappointed me the most is that Nissan opened the case number for a battery replacement, and closed it without prior notification.
They did not bother contacting us and explaining what happened and why the case was closed.
When we contacted LEAF specialist, they told us that the case number was wrongly opened by a person who did not follow the correct channels of communication. Is this my fault? How can I trust any information Nissan representatives provide?