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OrientExpress
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Leaf Number: 2331
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Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 4:34 pm

2018 LEAF SL
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Prior LEAF:
2014 LEAF SV
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50,000+ miles - all 12 bars - Same range as new - No warranty issues ever!

thankyouOB
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Leaf Number: 1442
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 5:15 pm

i very much appreciate nissan's commitment to EVs. we owners are committed too, and most of us showed that by putting a bet down on the LEAF with a nice bundle of cash.
as i said at a focus group 6 months ago: "i took a leap with the LEAF and bet that it would be as good as it seemed. i knew there was always the possibility that i would look back and go - you were a dummy, man.
so far, that is not the case; not by a long shot.

----
and yes, after listening to the video.
i -- and others -- do want a battery price, installed.
and i do for all the reasons i have stated previously; summed up as, what do i do when my range is limited so i cant do my daily 50-mile roundtrip commute or the once weekly 65-mile roundtrip to the theatre in my LEAF.

thank you for the video. i am astounded, simply astounded, that nissan never thought people would seek to replace the battery to maintain optimum range as it degraded. i am particularly amazed because the warranty is so carefully written to exclude nissan responsibility for range loss.
may reserve/delivery 4/30/11
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SanDust
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 5:34 pm

I've always liked Andy Palmer. He may just be blowing smoke up my butt but he seems like a straight shooter. My question would be how do you get from Mark Perry's representations about the battery, which was 70% to 80% capacity after ten years, with this explanation, which is essentially that for 12.5K miles a year you can expect to have 80% of your battery after five years and 70% after ten years? Those are very different standards.

My other observation is that the Leaf would be better at Infiniti dealers because, while the Leaf is not up to the Infiniti standards as far as interiors are concerned, those dealerships would be more comfortable with the average Leaf customer.

Great to finally get some seemingly solid information.

klapauzius
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Leaf Number: 0197
Location: Seattle, Wa

Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 5:50 pm

thankyouOB wrote: i am astounded, simply astounded, that nissan never thought people would seek to replace the battery to maintain optimum range as it degraded. i am particularly amazed because the warranty is so carefully written to exclude nissan responsibility for range loss.
+1

That assumption on the side of Nissan seems a bit out touch. What do they suggest people do (even under ideal conditions) with the car after 5 or 10 years...Throw it away and buy a new one because of the aging battery?
It seems not genuine, coming from an engineer, that age-related degradation (again, lets assume under ideal conditions) would not affect ALL cells, rather than a few. Do they seriously think, that after 10 years I can exchange a bunch of cells and the car will drive like new (range-wise)????

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TonyWilliams
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 6:04 pm

First, I think this is a fantastic step in the right direction. We are starting the ship's turn away from the rocks. I will comment on the source of this video; why is Jeff or Chelsea not posting this? What is the source?

I liked the presentation, and further liked the fact that Andy appeared as forthright as the lawyers would let him, without preaching the "all is normal" BS. Obviously, I prefer an engineer spelling things out more than a marketing guy.

I will also make the obvious observation from the data presented; 95% approval rating for LEAF, and 400 LEAFs in Arizona make up 1% of 38,000 LEAFs worldwide. They could pull from that market and not miss a beat.

Anyhoo, thanks Chelsea, Jeff, Andy, and even Gary for posting this.

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TonyWilliams
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 6:08 pm

klapauzius wrote:That assumption on the side of Nissan seems a bit out touch. What do they suggest people do (even under ideal conditions) with the car after 5 or 10 years...Throw it away and buy a new one because of the aging battery?
It seems not genuine, coming from an engineer, that age-related degradation (again, lets assume under ideal conditions) would not affect ALL cells, rather than a few. Do they seriously think, that after 10 years I can exchange a bunch of cells and the car will drive like new (range-wise)????
Hey, he admitted they didn't foresee that. Lets move on; I truly believe they will have your battery price soon.

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surfingslovak
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 6:11 pm

TonyWilliams wrote:First, I think this is a fantastic step in the right direction. We are starting the ship's turn away from the rocks. I will comment on the source of this video; why is Jeff or Chelsea not posting this? What is the source?
Jeff Kulman posted it in the Open Letter thread, grommet linked it in the SF BayLEAFs Facebook page, and OE posted cross-posted it back in MNL. Hope that's good enough forensics for you :-)

That said, I agree, it's great to see this video.

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TonyWilliams
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 6:14 pm

surfingslovak wrote:
TonyWilliams wrote:First, I think this is a fantastic step in the right direction. We are starting the ship's turn away from the rocks. I will comment on the source of this video; why is Jeff or Chelsea not posting this? What is the source?
Jeff Kulman posted it in the Open Letter thread, grommet linked it in the SF BayLEAFs Facebook page, and OE posted cross-posted it back in MNL. Hope that's good enough forensics for you :-)

That said, I agree, it's great to see this video.
Ok, awesome. I know there were questions on the previous open letters, so nice to hear a solid source. I think I'll have a nice glass of merlot to celebrate.

timhebb
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Leaf Number: 1262
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 6:19 pm

Seems odd that early in the video, as others noted, he claims that Nissan never anticipated anyone would seek to replace the battery (other than in-warranty replacement of the pack or individual cells at Nissan's expense), but toward the end, in response to Chelsea's question about an upgrade path for earlier models when a better pack is developed, he segues into a discussion of that possibility.

How could Nissan have failed to consider any customer demand for battery replacement, but apparently gave some thought to a pack upgrade path? Or, was Andy just smoothly improvising in response to the upgrade question?
TH

LEAFfan
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Re: Andy Palmer and Chelsea Sexton Discuss the Nissan LEAF

Thu Oct 04, 2012 6:24 pm

But he still uses those 'conditions' as excuses for battery degradation. We know of several drivers that do not fit into ANY of his conditions because they babied their packs, yet have lost two bars. I just talked to a guy (bought) yesterday who lost his first bar at 8k miles, less than one year, and then lost the second bar 1k miles later. He said he will call Nissan to report both and to get a case number. He's never QCd, drives average speeds, no top offs, etc.
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