91040 said:
They sure picked the right guy to mess with… :lol:
First, I told the guy that I'm "in this industry" and if this is an April Fool's joke, I'm not laughing nor have time for this.
They did send me an accounting, and it is VERY comprehensive. I had to call them to get it yesterday... they claimed the guy would sends that info was "backed up", so it sounds like I'm not the only one with NRG /eVgo billing issues. It will take some time to go through the billing line by line, then go through my credit card records to reconcile.
I have used their chargers a lot, while testing "JdeMO" for the Toyota RAV4 EV, so with all the late fees rolled in, it may be correct.
I signed up for the $14.95 monthly option in Sept 2014. Prior to Sept 2014, it was ALWAYS a hassle for me to make the NRG / eVgo service work, since every time I'd use use, I would have to call. Then, they would tell me that I owed some small amount of money from the previous month, so I would (again) give them my credit card info.
In Sept, for the first time, after pleading with them to fix this so that I didn't have to call every time, one of the reps suggested I go to their app / website and put my credit card info there. I assumed they had that all set up when I initially got their fob/card, or would fix it with the numerous phone calls when I gave them my credit card info.
I went on their website, logged in, and once again, gave them my credit card info. That was September 2014 (I was in San Jose, California at the time; my first long trip in the RAV4 EV with CHAdeMO charging... what a game changer). I thought everything was hunky dory. I'm going to guess it wasn't.
One small complication. My credit card was changed to the new "security" style, but the number remained the same. I seriously doubt this was an issue, but it's possible, since the three digit security number might have changed.
One very simple solution...
MONTHLY BILLING, LIKE THE REST OF THE WORLD!!! Going through seven months of records is not fun. I had to drive to the Long Beach Formula E race without their service while I figure it out. Thankfully, the RAV4 EV can easily drive over 100 miles down the freeway, so I didn't need them.