Roofing nails: Tell your LEAF not to play with them!

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KeithFrechette

Well-known member
Joined
Jun 27, 2011
Messages
71
Location
Duvall, WA
This morning as I was about to head to work, I was greeted with the "Tire Pressure" warning. I'd only had the LEAF for 4 days, so I wan't sure why it would have dipped in pressure. Once I got out to take a look, I noticed that by driver-side rear tire was completely flat. There was no obvious sign of a puncture (other than the completely deflated tire ;)), so I just re-inflated it. It seemed to take the inflation rather easily, but once I put the pump away and started the car again, the tire pressure warning was still illuminated, so I checked the pressure again, and it had already dropped to from 36 psi to below 32 psi. (In less than 2 minutes time.)

So, I called my Nissan dealer for guidance. They recommended that I use roadside assistance to bring the vehicle in and avoid using the LEAF tire repair kit. (I live about 20 miles from the dealer.) So I called for 1-800-NISSAN1 to schedule assistance. I was immediately turned off by the recorded "We'll charge you for the tow, but your dealer may reimburse you if it's a covered repair" message. But I proceeded with it, anyway, knowing that supposedly we get 3 years of free roadside assistance. I was on hold for quite a while, and eventually I walked out to see how my tire was doing, expecting it to be completely flat again. It appeared, though, that the tire stabilized at around 20 psi. So I decided to skip the tow, over-inflate the tire to 40 psi, and take my chances. Since my pump operates via the car's power, I brought it with me in case I needed to re-inflate the tire again on the way.

Well, although the tire pressure warning showed when I started the car, within a mile or so it went away. I presumed that it came on initially because the tire was over-inflated, and that it went off when the inflation was back in the acceptable range. I then expected to see the warning to come back on once the tire deflated further, but I managed to make it all the way to the dealer without it coming back on.

It turned out that the tire had a roofing nail embedded in it. Although the diagnosis and repair took about 2 hours (because they wanted their LEAF specialist to examine it, and because he was working on other issues at the time), they repaired it for free. When I asked about why I wasn't being charged for the repair, the rep said, "You just got the vehicle. We can't do that to you." :mrgreen:

So, all-in-all, a pretty good Nissan service experience with the folks at Nissan of the Eastside, in Bellevue, WA. Of course, now I have to have a talk with my LEAF--Bella--about playing with roofing nails. "They may look all cute and harmless, but they'll prick you and make you bleed!"
 
The tire sensor may have been sensing overpressure, but they don't update super fast. Even if you had pumped in 36 pounds, you would have still had a low press warning message for a minute or three.

Both of our Nissan vehicles have had low tire pressure warnings in the past several weeks.
 
Wow, and that was Nissan-of-the-Eastside? My co-worker (who has a Leaf as well) just reported the other day that they treated her very well with a minor problem as well. They must be trying to get a better reputation, because that is very UNLIKE their reputation. This is great news, if they're really trying to change.
 
KeithFrechette said:
When I asked about why I wasn't being charged for the repair, the rep said, "You just got the vehicle. We can't do that to you." :mrgreen:
Now that is the way to build customer loyalty!
 
Yeah, I had ordered from them before I had learned of their reputation. However, my dealings with them so far have been very good. I keep fearing that will change because of their reputation, but I'm going to stick with them and give them a chance to keep earning my continued support.
 
KeithFrechette said:
Of course, now I have to have a talk with my LEAF--Bella--about playing with roofing nails. "They may look all cute and harmless, but they'll prick you and make you bleed!"
Why? Bella's just going to say that you "drove her to it." :lol:
 
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