We had a very bad experience leasing Nissan Leaf. When we reported our experience to Nissan Corporation, the best they could muster was a sorry. They indicated that the Nissan dealers are independent and that Nissan Corporation can’t help us. I never heard such an unreasonable argument ever. Let me explain.
In our household between my wife and me, we had Nissan Sentra for over 13 years and when we wanted to replace our old Nissan we went with leasing Nissan Leaf. Even with exceptional credit history, we got a bad deal from the dealer Premier Nissan of San Jose. Our sales person promised a free charger and complete protection but they didn’t honor anything. When we wrote a review about the dealer, the dealership General Sales Manager (GSM) contacted us and said he would like to discuss the situation. However, he steered the conversation in pointing out that it was our fault and that we should have checked the paperwork before signing. From the beginning of the meeting, he kept repeating that the dealership has doors all around and we were welcome to walked out of the deal. These guys are so deceptive, untrustworthy and unprofessional. All they care about is a deal and not happy customers. How can I trust their cars? I am not a mechanic and am I expected to get the car tested before driving out of their parking lot because I can’t trust their quality.
Nissan Corporation is supporting unprofessional behavior from its dealers. From the junior sales guy at the dealership to the GSM, everyone was complaining about how they don’t make money selling Nissan Leaf and it is in fact not profitable at all as there is hardly any maintenance. We bought Toyota Prius is 2010 and the experience was so different and better. The sales person at the Toyota dealer was not only professional but was courteous and gave us the best deal. We love our Prius and I think Nissan Leaf can’t match Prius design and style. The start button in Nissan Leaf is hidden and one has to bend their neck to see it, while in Prius it is prominent and is conveniently located. The gear shift in Nissan Leaf is very small. It seems as though Nissan wanted to cut corners in the design and materials to make a cheap, claustrophobic car. The overall shape of Nissan Leaf is like a frog. There are other electric cars and hybrid car companies that value customers and dealers who are not selling snake oil and bad deals and who value their company’s products and are very happy to make the sale.
In our household between my wife and me, we had Nissan Sentra for over 13 years and when we wanted to replace our old Nissan we went with leasing Nissan Leaf. Even with exceptional credit history, we got a bad deal from the dealer Premier Nissan of San Jose. Our sales person promised a free charger and complete protection but they didn’t honor anything. When we wrote a review about the dealer, the dealership General Sales Manager (GSM) contacted us and said he would like to discuss the situation. However, he steered the conversation in pointing out that it was our fault and that we should have checked the paperwork before signing. From the beginning of the meeting, he kept repeating that the dealership has doors all around and we were welcome to walked out of the deal. These guys are so deceptive, untrustworthy and unprofessional. All they care about is a deal and not happy customers. How can I trust their cars? I am not a mechanic and am I expected to get the car tested before driving out of their parking lot because I can’t trust their quality.
Nissan Corporation is supporting unprofessional behavior from its dealers. From the junior sales guy at the dealership to the GSM, everyone was complaining about how they don’t make money selling Nissan Leaf and it is in fact not profitable at all as there is hardly any maintenance. We bought Toyota Prius is 2010 and the experience was so different and better. The sales person at the Toyota dealer was not only professional but was courteous and gave us the best deal. We love our Prius and I think Nissan Leaf can’t match Prius design and style. The start button in Nissan Leaf is hidden and one has to bend their neck to see it, while in Prius it is prominent and is conveniently located. The gear shift in Nissan Leaf is very small. It seems as though Nissan wanted to cut corners in the design and materials to make a cheap, claustrophobic car. The overall shape of Nissan Leaf is like a frog. There are other electric cars and hybrid car companies that value customers and dealers who are not selling snake oil and bad deals and who value their company’s products and are very happy to make the sale.