planet4ever
Well-known member
I originally ordered an SV because I didn't see much value for myself in the SL features or the QC port. But when the EV Project was finally brought to the SF Bay Area, I did see that there would be value in a free charging dock, and I had never accepted AV's $2,900 bid. So I sent an email to Nissan asking what would be involved in getting into the EV Project. That and a followup email were apparently interpreted as a formal request from me to upgrade to an SL-e, though I hadn't intended them that way.
By March 1, in fact, when CarWings opened up and I learned I had been assigned VIN 0670, I had concluded that Phil's L1 EVSE upgrade would best fit my needs. On March 15 I got my 7-day email and was getting very excited. But then the wheels fell off. A second VIN showed up in my Owner's Portal, and the seven days came and went without my dealer getting a car. As March rolled into April I started bugging CS about what was going on. They always promised to research the problem and get back to me, but of course they never did. My dealer was almost impossible to contact, and totally clueless if I did get through to him.
Finally, on April 20, more than seven and a half months after I ordered (Sep 2), I spoke with "Mike" at CS. He gave me some real information, that the original VIN was no longer assigned to me even though it still showed up in the Owner's Portal, and that the second VIN was an SL. I told him I didn't want an SL, and that I had made no changes to my SV order. He promised to escalate the issue, and it appears he really did, but I'll get back to that in a moment.
On April 29 Rat posted his tale of woe (Lost order - start over) and suddenly my problems seemed petty. I responded:
So, guess what just showed up in the mail from Nissan North America, Inc. -- a $700 check for reimbursement of unspecified "repairs" :!:
Ray
By March 1, in fact, when CarWings opened up and I learned I had been assigned VIN 0670, I had concluded that Phil's L1 EVSE upgrade would best fit my needs. On March 15 I got my 7-day email and was getting very excited. But then the wheels fell off. A second VIN showed up in my Owner's Portal, and the seven days came and went without my dealer getting a car. As March rolled into April I started bugging CS about what was going on. They always promised to research the problem and get back to me, but of course they never did. My dealer was almost impossible to contact, and totally clueless if I did get through to him.
Finally, on April 20, more than seven and a half months after I ordered (Sep 2), I spoke with "Mike" at CS. He gave me some real information, that the original VIN was no longer assigned to me even though it still showed up in the Owner's Portal, and that the second VIN was an SL. I told him I didn't want an SL, and that I had made no changes to my SV order. He promised to escalate the issue, and it appears he really did, but I'll get back to that in a moment.
On April 29 Rat posted his tale of woe (Lost order - start over) and suddenly my problems seemed petty. I responded:
I removed the litany of delays from my signature, and when an SL showed up at the dealer with my name on it three days later I took it -- at MSRP, with QC, though I ended up leasing rather than buying.
So, guess what just showed up in the mail from Nissan North America, Inc. -- a $700 check for reimbursement of unspecified "repairs" :!:
Ray
