sdbonez said:
It was over 90 here in SD yesterday and I managed
btw, I'm on the phone with Nissan Leaf CC now. I asked them if they could tell me whether my VIN was impacted (knowing full well that this is a developing issue and my service manager, while aware of the problem, didn't yet have a fix or a list of impacted VINs). He went away for a bit and just came back and confirmed to me that
yes my VIN #728 IS impacted.
So it's clear at this point that it's still a developing issue inside Nissan (but we already knew that). While CC was very nice (as was I), the information they had was not clear except for the fact of him saying (and me confirming 3 separate times) that my VIN is impacted by this issue. He was going to try and follow-up and work to get me information by Monday... I'm cutting an email to my service manager now as well. I did ask for the whole list of VINs and I did try and narrow to particular delivery dates - neither was successful as this was the first time this guy was learning of it himself and he had to keep talking with someone.
Wish I had more - but that's all I've got.
Nissan, if you're watching:
1. Identify the VINs (sounds like you have)
2. Call those impacted consumers now. Don't wait for Monday, do it today.
3. Tell us specifically what the issue is (e.g., there's an issue with the software on some Leafs which can cause it to go into fail safe mode when the climate control is used)
4. Work to make sure ALL of the service managers have the knowledge and ability to fix the issue (e.g., bad software on recent leafs, ability to update the software)
5. Give us a workaround (e.g., verify that avoiding use of the climate control will keep the car operable) or feel free to continue using it and call roadside assistance in the event of issue)
I'm sure this is what you're doing, Nissan - but please, push the 'gas pedal' on communicating with us.