He's doing more for Nissan's image here than the entire CC group. That's not really a criticism of the group, they just don't seem to have the tools they need. Sometimes it takes someone further up the chain. In any event, Brendan has really helped. Hopefully he'll get some recognition for this since it has to be a thankless job.stanley said:+ 1 Brendan is a great representative for Nissan and a strait shooter.
Take care, Daniel. I've been reading your posts since 2006 back on PriusChat and I always enjoyed them, even when your passion got the better of you. The last year has been a roller coaster ride for everyone, and has tried everyone's patience. I hope your Porsche bridges the gap until you can find that EV of your dreams.daniel said:This will be my last post here.
Passion is a good thing. All the greatest human achievements contain an element of it, usually tempered by intellect and hard work.HIOJim said:I've been reading your posts since 2006 back on PriusChat and I always enjoyed them, even when your passion got the better of you.
Just curious what is the 'Load test'? I hope to get the Blink soon (have had my car for a week now), and haven't heard this as a requirement before.electricfuture said:Load test of Blink: June 10, 2010
JPVLeaf said:I ordered 9/10/10. My car was delivered to my door 6/6/11. So, delivery was just short of 9 months to the day of ordering! I got my VIN back on 3/9/10, so yeah my car was in port for more than two months. I had my share of status chats with CS, and 'elevations' to CS supervisors. I experienced every range of 'where-the-heck's-my-car' emotion. I was affected by just about every delay for cars that were lucky enough to have arrived in LB pre-earthquake+tsunami: AC software fix, multiple accessory holds, and multiple 'waiting for railcar' delays. The latter was due to my own decision to order from out-of-state, and probably added another 3 wk delay. Though, since I had anticipated that this last one might delay my delivery about 2 wks, it wasn't that far off.
Having said all that, it was a crazy ride. It was after my last call with a CS supervisor whose smugness and you'll-get it-when-you-get-it attitude pissed me off. I politely told him off ... He apologized, and noted he'd change his 'tone' in future calls. He offered to email me with updates ... blah blah. Perhaps coincidentally, perhaps not, I started reading about how helpful this CS supervisor was very soon later that day.
Well, all to say that it was after that CS call ...and reading some of the more 'vindictive' posters here, most if not all of whom ordered days, weeks and months after me, that I began to think 'why the heck am I letting myself get all worked up about this?' Though you don't want to hear it when you've already waited 8 months since ordering, Nissan is trying to get these cars out as quickly as possible ... Even if they are not flying out of port as quickly as we would all like, especially your own car.
Even though I too had reached the point of wondering if I even wanted this car anyways because the delays had 'soured' the anticipation and excitement, I can now say don't worry about it. As others have said, once your car arrives, it's surprising how quickly it all fades from memory. If you don't trust that, then you may be better off not getting the car.
I know I'm very happy after the looonng 9-month wait. Right now, I'm sitting waiting for my car to get tinted. I'm a happy Leaf owner. If anyone else has reached the 9-month mark from the date of RAQ/ordering, then you can b#%^* to me.
QueenBee said:For anyone that is having issues and not content with the response from CS, get in touch with Brendan... His upfront and honest insight into what is going on is amazing. If you have hard feelings towards Nissan you seriously just need to talk to him for a bit. Plus he is actually in the position of fixing things.
This is not entirely true. The skipping over of Sept./Oct. orders to fill Jan./Feb. orders began approx. 3 weeks before the earthquake. Nissan USA has admitted that a vendor mistakenly entered a group of later orders into the production schedule that "leapfrogged" earlier orders. Then the earthquake and tsunami had additional disruptive effects due to throwing the computerized production/delivery system into disarray, combined with the lack of parts availability from vendors, but the original scheduling mistake was made pre-tsunami. The boat that left Japan the day before the earthquake already contained a bunch of the "out of order" cars, which were subsequently delivered to the "lucky ducks" because Nissan decided not to reallocate them according to order date. Post-earthquake, this whacked process was allowed to continue, it seems, and some of the early orders went back to the end of the production queue. We will never know the true cause and extent of the screw-up, I'm afraid, but it was the result of bugs in a brand new ordering system devised for the roll-out of a revolutionary new production vehicle, combined with a natural disaster of epic proportions. Not much can be done at this point but trying to pick up the pieces and do as much as possible to take care of overlooked customers as best as possible on an individual, case-by-case basis. That is what Brendan Jones has been trying to do ever since Mar. 11, 2011.kenwallace said:I heard that the issue was with the Japan earthquake. These orders were put on hold, but then somehow when things got up and running again the picked up with the orders allocated to the later time slot. The orders that should have been filled during the down-time were orphaned and for whatever reason not placed back at the head of the line.
Stoaty said:Good description, Tom. The only thing I would add is that part the ship that left Japan the day before the earthquake also contained the Pollen cars, which caused further headaches and frustration for Nissan, the Forgotten Orders, and the Lucky Ducks.
I think what electricfuture is talking about is that when your Blink unit is installed, the techs test it with what they call "a car in a box," which simulates hooking the vehicle up and starting/stopping a charge cycle to make sure it is functioning as it should in advance of you actually hooking your Leaf up. In my case, with a dual meter installation, this involved bridging the second meter socket briefly and energizing the Blink's circuit, doing the test, then disconnecting it until I had the final inspection and the second meter was installed by the utility. It was about two weeks before I could actually use the Blink unit after it was installed, due to delays in getting the final inspection signed off by the city before SDG&E would set the meter. It has worked perfectly ever since (hard-wired ethernet--not wireless).LALeaf said:Just curious what is the 'Load test'? I hope to get the Blink soon (have had my car for a week now), and haven't heard this as a requirement before.electricfuture said:Load test of Blink: June 10, 2010
My daddy (rest his soul) used to say, "Black is a great color for a car, son, as long as you own a carwash."LEAFfan said:...with black being the worst to clean.
electricfuture said:Got to go - the dealership called and THEY HAVE MY CAR!!!!!
Are you the last one? We're pulling for you to get your car soon.lonndoggie said:W00t! Congratulations!
As smkettner pointed out, no, FilmMixer...and then there's daniel.SanDust said:Are you the last one? We're pulling for you to get your car soon.lonndoggie said:W00t! Congratulations!
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