Nubo
Well-known member
So, I'm leasing and signed up the first month for automatic payments. Worry-free, right?
Not so.
Yesterday I got a call at work, beginning with "this call is pursuant to collection of debt.... your account is delinquent by....."
And I was saying "Whoa! hold on, I am on automatic payment and it has never failed"!
Well, apparently the monthly cost increased at some point due to sales taxes and a few dollars was added to the monthly amount.
Yeah, ok. So why did you not collect the new amount?
"Sir! When you signed up you authorized, $xxx.xx monthly and you need to change this because you are delinquent... etc. etc."
So, unlike every other automatic payment, Nissan can't collect the amount OWED. And seemingly, neither are they capable of calling attention to the matter or (I don't know...) maybe sending a BILL, before the account is judged "delinquent"?
"Sir! You should be checking your statements which are available online.... blah blah blah"
No, I'm sorry. I signed up for automatic payments because I didn't want to be bothered with statements. Every month you send me 2 emails. One to let me know the payment was processed, the other to let me know my statement is "available", and that the amount due will be automatically payed". You lied?
So I'm really P.O.d at this point for being treated like a child/deadbeat.
"Sir! you must pay the past due amount immediately, you can log on to your account... blah blah blah."
Yes I suppose I have to take care of Nissan's inadequacies. No problem I'll do it right away.
"Sir! Now I must read you this legal notice...."
CLICK.
Then, the icing on the cake. A $12.95 "convenience fee" for paying off this $50 "delinquency".
Nissan, are you kidding me!!! :evil:
So, Word if you have a lease. Check your "available statement" from time to time. You never know when your automatic payment has left you "delinquent".
You know I like the car. But for anything to do with I.T. or customer interaction Nissan are a bunch of asshats.
Not so.
Yesterday I got a call at work, beginning with "this call is pursuant to collection of debt.... your account is delinquent by....."
And I was saying "Whoa! hold on, I am on automatic payment and it has never failed"!
Well, apparently the monthly cost increased at some point due to sales taxes and a few dollars was added to the monthly amount.
Yeah, ok. So why did you not collect the new amount?
"Sir! When you signed up you authorized, $xxx.xx monthly and you need to change this because you are delinquent... etc. etc."
So, unlike every other automatic payment, Nissan can't collect the amount OWED. And seemingly, neither are they capable of calling attention to the matter or (I don't know...) maybe sending a BILL, before the account is judged "delinquent"?
"Sir! You should be checking your statements which are available online.... blah blah blah"
No, I'm sorry. I signed up for automatic payments because I didn't want to be bothered with statements. Every month you send me 2 emails. One to let me know the payment was processed, the other to let me know my statement is "available", and that the amount due will be automatically payed". You lied?
So I'm really P.O.d at this point for being treated like a child/deadbeat.
"Sir! you must pay the past due amount immediately, you can log on to your account... blah blah blah."
Yes I suppose I have to take care of Nissan's inadequacies. No problem I'll do it right away.
"Sir! Now I must read you this legal notice...."
CLICK.
Then, the icing on the cake. A $12.95 "convenience fee" for paying off this $50 "delinquency".
Nissan, are you kidding me!!! :evil:
So, Word if you have a lease. Check your "available statement" from time to time. You never know when your automatic payment has left you "delinquent".
You know I like the car. But for anything to do with I.T. or customer interaction Nissan are a bunch of asshats.