Herm said:
Very savvy of Nissan High Level, having a rep here is like throwing a bone in the middle of a pack of rabid dogs.. there would have been thousands of complaints about where is my car by now creating lots of angst.
I happen to know now that Nissan Corporate is very actively monitoring this forum, and is aware of all the customer "angst," the good information and the bad being spread around, and understands that social networking is the reality of our modern era. However, they have made a conscious corporate decision NOT to participate directly here on MNL, for the reasons you state. It would simply be too chaotic. They are using facebook and twitter proactively, and I think that is all we will see in the immediate future.
They DO know what is being said on MNL, though, and are not ignorant of the implications for their customer service goals, but it is just a little too "Wild West" of a job to deal with the huge range of speculation on issues that takes place here.
TT