dlich18
Well-known member
I'm beyond frustrated.
I reserved my Leaf back in April in the first 5 minutes that one could do so. I applied through eTec for the free charger, and was approved. Yipee! I was assigned a September order month. All was going well.
- until ---
There was apparently a breakdown in communication between eTec and Nissan, so the Leaf site kept saying my eTec application was still pending. EV Customer Service was no help, other than to tell me that it was not my fault and I was not alone. So, I contacted eTec directly, and found a very helpful person who actually was able to intervene and get the Nissan site updated. I had a great feeling of relief that the system was now unstuck.
-But ---
Although the Leaf site says the my eTec application is approved, the ordering portion of the site has still not been activated. So, I have called EV Customer service several times. Again, no help. They acknowledge the problem, say it's been expedited, and assure me that the delay will not affect my place in line (I sincerely doubt that!). EV Customer Service seems to have no power to do anything, except to apologize, sympathize, empathize, expedite, apologize again, and again, expedite again, and again, and again. But no resolution.
Is there a solution to this problem?
I tried to post this in the "Ask Nissan" forum, but it is "locked". How do I get this post "expedited"?
I reserved my Leaf back in April in the first 5 minutes that one could do so. I applied through eTec for the free charger, and was approved. Yipee! I was assigned a September order month. All was going well.
- until ---
There was apparently a breakdown in communication between eTec and Nissan, so the Leaf site kept saying my eTec application was still pending. EV Customer Service was no help, other than to tell me that it was not my fault and I was not alone. So, I contacted eTec directly, and found a very helpful person who actually was able to intervene and get the Nissan site updated. I had a great feeling of relief that the system was now unstuck.
-But ---
Although the Leaf site says the my eTec application is approved, the ordering portion of the site has still not been activated. So, I have called EV Customer service several times. Again, no help. They acknowledge the problem, say it's been expedited, and assure me that the delay will not affect my place in line (I sincerely doubt that!). EV Customer Service seems to have no power to do anything, except to apologize, sympathize, empathize, expedite, apologize again, and again, expedite again, and again, and again. But no resolution.
Is there a solution to this problem?
I tried to post this in the "Ask Nissan" forum, but it is "locked". How do I get this post "expedited"?