I agree about C/R. Their "survey" is less than scientific in their sampling. I have one of C/R "best" rated washing machines that later has been known to one of the worse. Maytag Neptune, and a lot of its problems are due to not getting all the water out between uses. Something that a tester should be able to have figured out long before consumers started complaining about moldy smelling laundry. They don't seam to be thorough in their examination of products.
electrics, like diesels and other "things that are different", those that are disappointed are often those that didn't research what they were buying, and bought on impulse or emotion. Expectations, when not met, can result in bad reports on surveys, but the expectations have to be realistic to start with.
In the cold, we are hearing about people who are "shocked" or 'let down" when their electric looses range in the extreme cold. A little time spent researching would tell you that they will loose range in the extreme cold. You don't hear the same people complain when the electric costs them 1/2 what did to take their old car to town. People focus on the things they didn't think to educate themselves on. To be fair, neither the sales lit nor the salesman will be much help in that.
I have a Camry, one of the C/R's highly rated vehicles. and it needs constant attention. The engine is mostly "bullet proof" (4 cyl, base engine that Toyota has made for decades). Nothing huge, but lots of little things, I wouldn't rate it as high as they did.
Those that Pre-purchased a 2011, were taking a gamble, but those that followed, esp a decade on, should know the strength and weakness of an all electric. Both Tesla and Nissan have been making them for more than 10 years. Those that buy some of the newer makes, are taking a gamble that the quality is good, as well as the known problems EV face.