It is with great sorrow that I unfortunately must report that the free Murphy Express DCQC has died, and will not be repaired.
The past several months had been a lengthy waiting game to see if anyone could figure out what had went wrong with the Eaton DCQC and what it would take and when it would be repaired.
But when I checked again yesterday, the Murphy Express manager advised that the decision was reached a week ago by corporate Murphy Express that the Eaton DCQC will not be repaired.
There were multiple diagnosis efforts and service calls by the electrical contractor that maintains Murphy Express equipment. Were also efforts by Murphy Express to get Eaton to repair the unit under warranty.
But the warranty had expired.
The electrical contractor and Eaton did finally agree that the main control board had failed and needed to be replaced.
~ $3,000 just for the board.
The hardware (and possibly installation cost too) was originally paid by Mitsubishi. But that was an unusual one time funding decision, that did not include long term maintenance, and they were unwilling to fund the repair.
This DCQC experiment unfortunately was pursuing the unsustainable free model.
In the bitter end of the experiment, neither Murphy Express, Eaton, or Mitsubishi was willing to pay for the repair.
So the experiment has died, the Eaton DCQC will just sit there broken.
A sad relic sitting in the parking lot of the Murphy Express.
I do appreciate the diligent efforts of the Murphy Express manager to get the unit repaired.
She liked having the unit there. LEAF customers loved having it there, and most were there and spent $ there because it was there.
But a free model that Murphy Express corporate does not see the direct benefit of will not work in the long run. The Eaton DCQC does not have any payment means with it.
And the diligent Murphy Express manager, who does not have control of a cash flow that can pay for the $3,000+ repair, ends up getting a negative mark on her periodic service review, because of broken out of service equipment that she has no means to fix.
After she made numerous efforts to get it repaired. :? :? :? :? :?
A truly sad ending to this experiment.