My online registration utterly failed (the first day it was available), and the call-center rep for my area, whenever I put my ZIP code in, has never been in the office. I start every time I call them by seeing if he is in the office, and now I just don't even leave messages anymore, and I just stay on the line to talk to "the next available representative". Everyone who has answered on that line has been professional.
After two weeks, the electrician that they contacted for me finally came out and looked at my setup last Wednesday. There were some pretty bad storms in the area that might have had some effect on their responsiveness the first time. I still haven't heard back from them, although I expect the holiday might have delayed that a bit. I'm planning on calling back again today to get an update on the status.
Overall, I've not been impressed with the responsiveness of the Bosch customer support, especially given that they are apparently separated into regions, and the rep for my region has never been in the office, and has never responded to any voice mail I've left.
Given the amount of driving that we do, we can get by with the 110v charger indefinitely, but we really want that L2 charging so that we just don't need to worry about how many miles are left in the "tank". I dream about those days when I can do a 60-80 mile RT flippantly.