CMYK4Life
Well-known member
This weekend I discovered that my 2013 leave SV with 20,000 miles wont charge anymore 
After nearly two years of care free driving I was bummed.
I charge at home with the L1 EVSE that came with the car. Saturday I ran errands and came home with 30%, plugged it in, and went inside. Sunday I goto leave for more errands and notice its still at 30%. I assumed either I didnt plug it in all the way or it was the outlet I plugged the EVSE into.
I checked the breakers in the house, tried a different plug, even drove the Leaf to a L2 Clipper Creek in town. In all cases when I plug any EVSE in the blue light comes on like normal, blinks for about 5 seconds, then goes black. You can hear the relays flipping on and off inside the Leaf.
I then tried unhooking the 12v battery thinking it might reset the logic or something. No dice. I hooked the 12v battery up to a charger thinking it may be low causing the problem. Again, no dice.
Monday, I drove it to my local Nissan dealer (barely made it). Come to find out... they sell the Leaf but cannot service the Leaf... Needless to say the service department was less than helpful. They handed me the phone number of a dealership 60+ miles away. I called the number several times and kept getting dumped to the service department voicemail.
I ended up calling 1-877-NO-GAS-EV and speaking with the Consumer affairs team. I spoke with a man named Bryan, he was very empathetic and helpful. He opened a case for me, told me what I needed to do, then forwarded me to the roadside assistance line... They agreed to tow the Leaf to the certified service center 60+ miles away at no charge to me and provide a rental car + fuel reimbursement at no cost to me.
Since dropping the dead Leaf off at the service center they have called me once informing me they have applied 2 software updates to the car (the airbag one and the firmware one?) and it did not resolve the problem. They questioned me about the EVSE I use and I informed them I just the L1 that comes with the car 99% of the time. I also left it in the 'trunk' of the Leaf figuring they would want to look at it. Since they clearly couldnt blame me/aftermarket EVSE they said they needed to contact the Nissan Tech Center to help diagnose whatever is going on.
The funny thing is... while I was waiting for the tow from my local dealer to the certified dealer... my local dealer tried to sell me a New Leaf... they were soooo clueless about this car... I ended up informing them on many things. I also called them out on the service thing asking them 'what value is there in me buying a Leaf from you? What are you going to do for me when the Leaf needs service!? Your service department handed me a number to a different dealer and left me on my own! I see no advantage to buying from you other than being close to me...' Needless to say... I was not interested in their offer.
I have not received and update since Tuesday. Getting kind of worried. I miss my Leaf (I call her Mosquito).
-Steve
After nearly two years of care free driving I was bummed. I charge at home with the L1 EVSE that came with the car. Saturday I ran errands and came home with 30%, plugged it in, and went inside. Sunday I goto leave for more errands and notice its still at 30%. I assumed either I didnt plug it in all the way or it was the outlet I plugged the EVSE into.
I checked the breakers in the house, tried a different plug, even drove the Leaf to a L2 Clipper Creek in town. In all cases when I plug any EVSE in the blue light comes on like normal, blinks for about 5 seconds, then goes black. You can hear the relays flipping on and off inside the Leaf.
I then tried unhooking the 12v battery thinking it might reset the logic or something. No dice. I hooked the 12v battery up to a charger thinking it may be low causing the problem. Again, no dice.
Monday, I drove it to my local Nissan dealer (barely made it). Come to find out... they sell the Leaf but cannot service the Leaf... Needless to say the service department was less than helpful. They handed me the phone number of a dealership 60+ miles away. I called the number several times and kept getting dumped to the service department voicemail.
I ended up calling 1-877-NO-GAS-EV and speaking with the Consumer affairs team. I spoke with a man named Bryan, he was very empathetic and helpful. He opened a case for me, told me what I needed to do, then forwarded me to the roadside assistance line... They agreed to tow the Leaf to the certified service center 60+ miles away at no charge to me and provide a rental car + fuel reimbursement at no cost to me.
Since dropping the dead Leaf off at the service center they have called me once informing me they have applied 2 software updates to the car (the airbag one and the firmware one?) and it did not resolve the problem. They questioned me about the EVSE I use and I informed them I just the L1 that comes with the car 99% of the time. I also left it in the 'trunk' of the Leaf figuring they would want to look at it. Since they clearly couldnt blame me/aftermarket EVSE they said they needed to contact the Nissan Tech Center to help diagnose whatever is going on.
The funny thing is... while I was waiting for the tow from my local dealer to the certified dealer... my local dealer tried to sell me a New Leaf... they were soooo clueless about this car... I ended up informing them on many things. I also called them out on the service thing asking them 'what value is there in me buying a Leaf from you? What are you going to do for me when the Leaf needs service!? Your service department handed me a number to a different dealer and left me on my own! I see no advantage to buying from you other than being close to me...' Needless to say... I was not interested in their offer.
I have not received and update since Tuesday. Getting kind of worried. I miss my Leaf (I call her Mosquito).
-Steve
